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parcelLab Retain vs. Synctrack Returns and Exchanges (Returns Drive)

Take a look at this side-by-side comparison of parcelLab Retain, Synctrack Returns and Exchanges (Returns Drive), and AfterShip Returns. As you can see, AfterShip Returns stands out with its impressive features such as Return Notifications, Returns Management, Exchange Management.

At a Glance
parcelLab Retain
Synctrack Returns and Exchanges (Returns Drive)
AfterShip Returns
Return Notifications
parcelLab Retain
Synctrack Returns and Exchanges (Returns Drive)
AfterShip Returns
100%
Returns Management
parcelLab Retain
Synctrack Returns and Exchanges (Returns Drive)
AfterShip Returns
87%
Exchange Management
parcelLab Retain
Synctrack Returns and Exchanges (Returns Drive)
AfterShip Returns
100%
Return Resolutions
parcelLab Retain
Synctrack Returns and Exchanges (Returns Drive)
AfterShip Returns
75%
eCommerce Platforms
parcelLab Retain
Synctrack Returns and Exchanges (Returns Drive)
AfterShip ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
Fulfillment
parcelLab Retain
Synctrack Returns and Exchanges (Returns Drive)
AfterShip Returns
Auto-Create New Shopify Order
Inventory Data Sync
Minimum Inventory Threshold
Fulfillment Hold/Control
Warranty
parcelLab Retain
Synctrack Returns and Exchanges (Returns Drive)
AfterShip Returns
Warranty
Data Security
parcelLab Retain
Synctrack Returns and Exchanges (Returns Drive)
AfterShip Returns
SOC2
ISO27001
GDPR
Free trial
parcelLab Retain
Synctrack Returns and Exchanges (Returns Drive)
AfterShip Returns
Green bars show the winning product based on the completeness of features and product performance.

How does AfterShip Returns boost your business?

Improve the returns experience21%increase in NPS
Recapture revenue18%lift in purchases driven from the return portal
Save revenue2xboost in exchanges vs returns
Reduce operational costs6hsaved in returns management
Boost returns efficiency97%decrease in time spent on the returns process
Decrease customer complaints12%drop in support tickets
See how AfterShip helps save revenue from returns

Built for global brands and retailers

AfterShip is a diverse team with customers, offices, and a carrier network that reach around the world.
8global offices
450+employees
66%of employees are engineers
17K+paid customers
4.4Bshipments tracked
133countries with engaged consumers
372Mconsumers engaged
986Memails and SMS sent
AfterShip is trusted by the world’s biggest brands
https:/a.storyblok.com/f/79434/140x56/f8b0603b0c/samsung-logo-v4 Logohttps:/a.storyblok.com/f/79434/x/04575e0e3f/gymshark Logohttps:/a.storyblok.com/f/79434/x/037d032012/wish Logohttps:/a.storyblok.com/f/79434/x/ebc51f10e9/anker Logohttps:/a.storyblok.com/f/79434/x/097890490e/watsons Logohttps:/a.storyblok.com/f/79434/x/bd8788fc56/casetify Logo

parcelLab Retain, Synctrack Returns and Exchanges (Returns Drive), and AfterShip Returns Customers

parcelLab Retain Top Customers

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Synctrack Returns and Exchanges (Returns Drive) Top Customers

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AfterShip Returns Top Customers
HexClad CookwareShopify
Discover HexClad's hybrid cookware, blending stainless steel and non-stick tech for unmatched performance. Shop now for professional-quality cooking.
Timex USShopify
Timex offers a suite of watches for men, women, boys, and girls. Enjoy free standard shipping on quality timepieces! Shop Timex watches today!
ShokzShopify
Discover the innovative audio world of Shokz, designed for open-ear listening. Shop bone conduction headphones OpenRun Pro, OpenFit, and more. Perfect for sports, and work.

Features Comparison

Side-by-Side comparison of features among parcelLab Retain, Synctrack Returns and Exchanges (Returns Drive) , and AfterShip Returns.

Returns Management

  • Admin Portal
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns
  • Admin portal - Multi-Language Support
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns
  • Return Request Filtering
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns
  • RMA CSV Export
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns
  • Multi-Currency Support
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns
  • Return request or label expiration
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns
  • Shopify Resolution Tagging
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns
  • Edit RMA
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns

Returns Reason

  • Return Reasons by Group
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns
  • Return Sub-Reasons
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns
  • Return Reason Multi-Language Support
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns
  • Mandatory Comment and Photo Upload
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns

Exchange Management

  • Exchanges Available Platform
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip ReturnsShopify/Shopify Plus, SFCC, BigCommerce
  • Instant Exchange
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns
  • Exchange Order Tracking
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns
  • Incentives
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns"Carry Over Past Discounts; Extra Credit via Fixed Amount; Extra Credit via Percentage; Free Shipping"

Warranty Management

  • Warranty
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip ReturnsEasy to localize with multi-language support and auto-translations

Fulfillment

  • Auto-Create New Shopify Order
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns
  • Inventory Data Sync
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns
  • Minimum Inventory Threshold
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns
  • Fulfillment Hold/Control
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns

Return Resolutions

  • Return Resolution
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns"Refund to Original Payment; Refund to Store Credit; Replace with the Same Item; Exchange for Other Items; Gift Returns"
  • Automatic Out-of-Stock Resolutions
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns
  • Conditional Resolutions
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns"Stackable And/Or Conditions; By Routing Zone; By Product SKU, Tag, or Type; By Order Tag; By Return Reason"
  • Instant Refund
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns

Eligibility Rules

  • Return Window
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns"Fulfillment Date; Order Date; Delivery Date; Conditional by Product Tag or Type / Event Date"
  • Eligibility Rules
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns"Limit to One Request per Order; Limit to One SKU per Request; Discounted Items; Customizable Filtering Questions; Bundle & Partial Returns;"
  • Bundle & Partial Returns
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns
  • Blocklist
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns"Order Tag; Product Type; Product Tag; Customer Email; SKU; Discount Code"
  • Allowlist/Exception List
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns

Return Notifications

  • Customizable Return Notification Emails
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns
  • Remove Solution Branding
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns
  • Multi-Language Emails
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns
  • Internal Merchant Notifications
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns
  • Email Types (Returns Status)
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns"Return Request Received / Approved / Rejected; Return Reminder; Exchange Charge Reminder; Return Request Expired; Items Returned; Request Resolved"

Branded Returns Page

  • Page Editor
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns
  • Multi-Language Support
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns
  • Custom Domain with SSL
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns
  • Google Analytics Tracking
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns
  • Embedded Returns
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns
  • Remove Solution Provider Branding
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns
  • Support Chat Box
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns

Analytics

  • Analytics Dashboard
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns
  • CSV Export/Download
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns
  • Report Emailing
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns
  • Analytics Benchmarking
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns
  • Reports Types
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns"Revenue Recaptured; Upsell Revenue; Return Requests & Rate; Return Resolutions; Return Reasons; Return Methods; Logistics Costs; Resolution Time; Returns by Country/Region"

Return Fraud Management

  • Fraud Detection
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip ReturnsLimits return types to address fraud, auto-detects potential fraud

Third-Party Integrations

  • Carriers Integration
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns39
  • eCommerce Platforms
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
  • Custom eCommerce Platform
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns
  • Tech Partners & Solutions
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns7 (Klaviyo, Gorgias, Zendesk, Kustomer, Celigo, Netsuite)
  • 3PLs & Warehouses
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip ReturnsShipHero; Whiplash/Ryder eCommerce; ShipMonk; ShipBob
  • Webhook Connection
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns
  • Returns API
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns

Data Security

  • SOC2
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns
  • ISO27001
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns
  • GDPR
    parcelLab Retain
    Synctrack Returns and Exchanges (Returns Drive)
    AfterShip Returns

Pricing Comparison

parcelLab Retain Pricing

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Synctrack Returns and Exchanges (Returns Drive) Pricing

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AfterShip Returns Pricing

FreeFree36 returns per year
Get started free
Essentials$19/mo720 returns per year
Pro$49/mo1,200 returns per year
Premium$199/mo2,400 returns per year
EnterpriseCustom12,000+ returns per year

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