Optoro vs. Return Prime
Take a look at this side-by-side comparison of Optoro, Return Prime, and AfterShip Returns. As you can see, AfterShip Returns stands out with its impressive features such as Return Notifications, Returns Management, Exchange Management.
At a Glance
Return Notifications
Optoro
0%
Return Prime
0%
AfterShip Returns
100%
Returns Management
Optoro
0%
Return Prime
0%
AfterShip Returns
87%
Exchange Management
Optoro
0%
Return Prime
0%
AfterShip Returns
100%
Return Resolutions
Optoro
0%
Return Prime
0%
AfterShip Returns
75%
eCommerce Platforms
Optoro
Return Prime
AfterShip ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
Fulfillment
Optoro
Return Prime
AfterShip Returns
Auto-Create New Shopify Order
Inventory Data Sync
Minimum Inventory Threshold
Fulfillment Hold/Control
Warranty
Optoro
Return Prime
AfterShip Returns
Warranty
Data Security
Optoro
Return Prime
AfterShip Returns
SOC2
ISO27001
GDPR
Free trial
Optoro
Return Prime
AfterShip Returns
Green bars show the winning product based on the completeness of features and product performance.
How does AfterShip Returns boost your business?
Improve the returns experience21%increase in NPS
Recapture revenue18%lift in purchases driven from the return portal
Save revenue2xboost in exchanges vs returns
Reduce operational costs6hsaved in returns management
Boost returns efficiency97%decrease in time spent on the returns process
Decrease customer complaints12%drop in support tickets
See how AfterShip helps save revenue from returns
Built for global brands and retailers
AfterShip is a diverse team with customers, offices, and a carrier network that reach around the world.
8global offices
450+employees
66%of employees are engineers
17K+paid customers
4.4Bshipments tracked
133countries with engaged consumers
372Mconsumers engaged
986Memails and SMS sent
AfterShip is trusted by the world’s biggest brands
Features Comparison
Side-by-Side comparison of features among Optoro, Return Prime, and AfterShip Returns.
Optoro
Return Prime
AfterShip Returns
Returns Management
- Admin PortalOptoroReturn PrimeAfterShip Returns
- Admin portal - Multi-Language SupportOptoroReturn PrimeAfterShip Returns
- Return Request FilteringOptoroReturn PrimeAfterShip Returns
- RMA CSV ExportOptoroReturn PrimeAfterShip Returns
- Multi-Currency SupportOptoroReturn PrimeAfterShip Returns
- Return request or label expirationOptoroReturn PrimeAfterShip Returns
- Shopify Resolution TaggingOptoroReturn PrimeAfterShip Returns
- Edit RMAOptoroReturn PrimeAfterShip Returns
Returns Reason
- Return Reasons by GroupOptoroReturn PrimeAfterShip Returns
- Return Sub-ReasonsOptoroReturn PrimeAfterShip Returns
- Return Reason Multi-Language SupportOptoroReturn PrimeAfterShip Returns
- Mandatory Comment and Photo UploadOptoroReturn PrimeAfterShip Returns
Exchange Management
- Exchanges Available PlatformOptoroReturn PrimeAfterShip ReturnsShopify/Shopify Plus, SFCC, BigCommerce
- Instant ExchangeOptoroReturn PrimeAfterShip Returns
- Exchange Order TrackingOptoroReturn PrimeAfterShip Returns
- IncentivesOptoroReturn PrimeAfterShip Returns"Carry Over Past Discounts; Extra Credit via Fixed Amount; Extra Credit via Percentage; Free Shipping"
Warranty Management
- WarrantyOptoroReturn PrimeAfterShip ReturnsEasy to localize with multi-language support and auto-translations
Fulfillment
- Auto-Create New Shopify OrderOptoroReturn PrimeAfterShip Returns
- Inventory Data SyncOptoroReturn PrimeAfterShip Returns
- Minimum Inventory ThresholdOptoroReturn PrimeAfterShip Returns
- Fulfillment Hold/ControlOptoroReturn PrimeAfterShip Returns
Return Resolutions
- Return ResolutionOptoroReturn PrimeAfterShip Returns"Refund to Original Payment; Refund to Store Credit; Replace with the Same Item; Exchange for Other Items; Gift Returns"
- Automatic Out-of-Stock ResolutionsOptoroReturn PrimeAfterShip Returns
- Conditional ResolutionsOptoroReturn PrimeAfterShip Returns"Stackable And/Or Conditions; By Routing Zone; By Product SKU, Tag, or Type; By Order Tag; By Return Reason"
- Instant RefundOptoroReturn PrimeAfterShip Returns
Eligibility Rules
- Return WindowOptoroReturn PrimeAfterShip Returns"Fulfillment Date; Order Date; Delivery Date; Conditional by Product Tag or Type / Event Date"
- Eligibility RulesOptoroReturn PrimeAfterShip Returns"Limit to One Request per Order; Limit to One SKU per Request; Discounted Items; Customizable Filtering Questions; Bundle & Partial Returns;"
- Bundle & Partial ReturnsOptoroReturn PrimeAfterShip Returns
- BlocklistOptoroReturn PrimeAfterShip Returns"Order Tag; Product Type; Product Tag; Customer Email; SKU; Discount Code"
- Allowlist/Exception ListOptoroReturn PrimeAfterShip Returns
Return Notifications
- Customizable Return Notification EmailsOptoroReturn PrimeAfterShip Returns
- Remove Solution BrandingOptoroReturn PrimeAfterShip Returns
- Multi-Language EmailsOptoroReturn PrimeAfterShip Returns
- Internal Merchant NotificationsOptoroReturn PrimeAfterShip Returns
- Email Types (Returns Status)OptoroReturn PrimeAfterShip Returns"Return Request Received / Approved / Rejected; Return Reminder; Exchange Charge Reminder; Return Request Expired; Items Returned; Request Resolved"
Branded Returns Page
- Page EditorOptoroReturn PrimeAfterShip Returns
- Multi-Language SupportOptoroReturn PrimeAfterShip Returns
- Custom Domain with SSLOptoroReturn PrimeAfterShip Returns
- Google Analytics TrackingOptoroReturn PrimeAfterShip Returns
- Embedded ReturnsOptoroReturn PrimeAfterShip Returns
- Remove Solution Provider BrandingOptoroReturn PrimeAfterShip Returns
- Support Chat BoxOptoroReturn PrimeAfterShip Returns
Analytics
- Analytics DashboardOptoroReturn PrimeAfterShip Returns
- CSV Export/DownloadOptoroReturn PrimeAfterShip Returns
- Report EmailingOptoroReturn PrimeAfterShip Returns
- Analytics BenchmarkingOptoroReturn PrimeAfterShip Returns
- Reports TypesOptoroReturn PrimeAfterShip Returns"Revenue Recaptured; Upsell Revenue; Return Requests & Rate; Return Resolutions; Return Reasons; Return Methods; Logistics Costs; Resolution Time; Returns by Country/Region"
Return Fraud Management
- Fraud DetectionOptoroReturn PrimeAfterShip ReturnsLimits return types to address fraud, auto-detects potential fraud
Third-Party Integrations
- Carriers IntegrationOptoroReturn PrimeAfterShip Returns39
- eCommerce PlatformsOptoroReturn PrimeAfterShip ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
- Custom eCommerce PlatformOptoroReturn PrimeAfterShip Returns
- Tech Partners & SolutionsOptoroReturn PrimeAfterShip Returns7 (Klaviyo, Gorgias, Zendesk, Kustomer, Celigo, Netsuite)
- 3PLs & WarehousesOptoroReturn PrimeAfterShip ReturnsShipHero; Whiplash/Ryder eCommerce; ShipMonk; ShipBob
- Webhook ConnectionOptoroReturn PrimeAfterShip Returns
- Returns APIOptoroReturn PrimeAfterShip Returns
Data Security
- SOC2OptoroReturn PrimeAfterShip Returns
- ISO27001OptoroReturn PrimeAfterShip Returns
- GDPROptoroReturn PrimeAfterShip Returns
Pricing Comparison
Optoro Pricing
We don't have enough data
You can subscribe to receive the data updates.Return Prime Pricing
Free-
Grow$9.99/month
Grow$49.99/month
Grow$199.99/month
AfterShip Returns Pricing
Essentials$19/mo720 returns per year
Pro$49/mo1,200 returns per year
Premium$199/mo2,400 returns per year
EnterpriseCustom12,000+ returns per year