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Loop Returns vs. parcelLab Retain

Take a look at this side-by-side comparison of Loop Returns, parcelLab Retain, and AfterShip Returns. As you can see, AfterShip Returns stands out with its impressive features such as Return Notifications, Returns Management, Exchange Management.

At a Glance
Loop Returns
parcelLab Retain
AfterShip Returns
Return Notifications
Loop Returns
100%
parcelLab Retain
AfterShip Returns
100%
Returns Management
Loop Returns
75%
parcelLab Retain
AfterShip Returns
87%
Exchange Management
Loop Returns
100%
parcelLab Retain
AfterShip Returns
100%
Return Resolutions
Loop Returns
75%
parcelLab Retain
AfterShip Returns
75%
eCommerce Platforms
Loop ReturnsShopify/Shopify Plus
parcelLab Retain
AfterShip ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
Fulfillment
Loop Returns
Auto-Create New Shopify Order
Inventory Data Sync
Minimum Inventory Threshold
Fulfillment Hold/Control
parcelLab Retain
AfterShip Returns
Auto-Create New Shopify Order
Inventory Data Sync
Minimum Inventory Threshold
Fulfillment Hold/Control
Warranty
Loop Returns
Warranty
parcelLab Retain
AfterShip Returns
Warranty
Data Security
Loop Returns
SOC2
GDPR
parcelLab Retain
AfterShip Returns
SOC2
ISO27001
GDPR
Free trial
Loop Returns
parcelLab Retain
AfterShip Returns
Green bars show the winning product based on the completeness of features and product performance.

Loop Returns customers switched to AfterShip Returns say

Budget-Friendly Brilliance
L
Loop Returns
1.0
"We have been using Loop for 6 months and have found it challenging to work with. It becomes expensive to achieve the functionality required to be effective. Doesn't work with international returns, even the ones it should work with. Easypost and loop support won't solve your problem but will keep you locked in for 12 months of pain and excess customer service trying to work around the issues."
AfterShip Returns
5.0
Get started free
"I recommend this application to any serious business as it's pro tailored to match your customers return needs no matter your budget!"

How does AfterShip Returns boost your business?

Improve the returns experience21%increase in NPS
Recapture revenue18%lift in purchases driven from the return portal
Save revenue2xboost in exchanges vs returns
Reduce operational costs6hsaved in returns management
Boost returns efficiency97%decrease in time spent on the returns process
Decrease customer complaints12%drop in support tickets
See how AfterShip helps save revenue from returns

Built for global brands and retailers

AfterShip is a diverse team with customers, offices, and a carrier network that reach around the world.
6Global offices
450Employees
1,200+Carriers
80+Tech & platform partners
20,000+Paid customers
9.4B+Tracked shipments
13M+Returns processed
20+Sales channels
AfterShip is trusted by the world’s biggest brands
https:/a.storyblok.com/f/79434/140x56/f8b0603b0c/samsung-logo-v4 Logohttps:/a.storyblok.com/f/79434/x/04575e0e3f/gymshark Logohttps:/a.storyblok.com/f/79434/x/037d032012/wish Logohttps:/a.storyblok.com/f/79434/x/ebc51f10e9/anker Logohttps:/a.storyblok.com/f/79434/x/097890490e/watsons Logohttps:/a.storyblok.com/f/79434/x/bd8788fc56/casetify Logo

Loop Returns, parcelLab Retain, and AfterShip Returns Customers

Loop Returns Top Customers
Tiny RitualsShopify
Our jewelry isn't just beautiful, it's a stepping stone for those seeking meaning & are inspired by intention. 10% of our profits support children in need.
A
Atari®Shopify
Discover classic consoles and cartridges, modern titles and never-before-seen art and collectibles from Atari.
Cozy EarthShopify
Cozy Earth offers luxury bedding and loungewear known for its incredible softness and temperature regulation. Browse today. Never worry about sleeping hot again!
parcelLab Retain Top Customers

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AfterShip Returns Top Customers
H
HexClad CookwareShopify
Discover HexClad's hybrid cookware, blending stainless steel and non-stick tech for unmatched performance. Shop now for professional-quality cooking.
Shokz USShopify
Be Open - Explore Shokz comfortable wireless bone conduction headphones for sports like running and open ear headphones that enhance your everyday life.
FellowShopify
Greetings fellow coffee lovers. What happens when a love for coffee and a passion for product design meet up for a romantic candlelit dinner? Fellow happens. Makers of the award winning Stagg EKG Electric Pour-Over Kettle.

Total Customers by Region

Top 3 Regions of Loop Returns Customers

  1. United States (1K-10K Customers)
  2. Australia (301-500 Customers)
  3. Canada (101-200 Customers)
United StatesAustraliaSpainTotal Customers 3.07K

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Top 3 Regions of AfterShip Returns Customers

  1. United States (1K-10K Customers)
  2. United Kingdom (201-300 Customers)
  3. Canada (201-300 Customers)
United StatesUnited KingdomIndiaTotal Customers 3.44K

Total Customers by Industry

Top 3 Categories of Loop Returns Customers

  1. Apparel (1K-10K Customers)
  2. Sports (301-500 Customers)
  3. Beauty & Fitness (201-300 Customers)
ApparelSportsAutos & VehiclesTotal Customers 3.07K

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Top 3 Categories of AfterShip Returns Customers

  1. Apparel (1K-10K Customers)
  2. Sports (301-500 Customers)
  3. Home & Garden (201-300 Customers)
ApparelSportsAutos & VehiclesTotal Customers 3.44K

Customers Distributed by Monthly Sales

Top 3 Monthly Sales Distributed of Loop Returns Customers

  1. Less than $100.00 (1-10 Customers)
  2. $100.00 to $1.00K (11-20 Customers)
  3. $1.00K to $10.00K (201-300 Customers)
Less than $100.00$100.00K to $1.00M$10.00M to $100.00MMore than $10.00BTotal Customers 1.23K

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Top 3 Monthly Sales Distributed of AfterShip Returns Customers

  1. Less than $100.00 (1-10 Customers)
  2. $100.00 to $1.00K (1-10 Customers)
  3. $1.00K to $10.00K (51-100 Customers)
Less than $100.00$100.00K to $1.00M$10.00M to $100.00M$100.00M to $1.00BTotal Customers 440

Features Comparison

Side-by-Side comparison of features among Loop Returns, parcelLab Retain, and AfterShip Returns.

Returns Management

  • Admin Portal
    Loop Returns
    parcelLab Retain
    AfterShip Returns
  • Admin portal - Multi-Language Support
    Loop Returns
    parcelLab Retain
    AfterShip Returns
  • Return Request Filtering
    Loop Returns
    parcelLab Retain
    AfterShip Returns
  • RMA CSV Export
    Loop Returns
    parcelLab Retain
    AfterShip Returns
  • Multi-Currency Support
    Loop Returns
    parcelLab Retain
    AfterShip Returns
  • Return request or label expiration
    Loop Returns
    parcelLab Retain
    AfterShip Returns
  • Shopify Resolution Tagging
    Loop Returns
    parcelLab Retain
    AfterShip Returns
  • Edit RMA
    Loop Returns
    parcelLab Retain
    AfterShip Returns

Returns Reason

  • Return Reasons by Group
    Loop Returns
    parcelLab Retain
    AfterShip Returns
  • Return Sub-Reasons
    Loop Returns
    parcelLab Retain
    AfterShip Returns
  • Return Reason Multi-Language Support
    Loop Returns
    parcelLab Retain
    AfterShip Returns
  • Mandatory Comment and Photo Upload
    Loop Returns
    parcelLab Retain
    AfterShip Returns

Exchange Management

  • Exchanges Available Platform
    Loop ReturnsShopify/Shopify Plus
    parcelLab Retain
    AfterShip ReturnsShopify/Shopify Plus, SFCC, BigCommerce
  • Instant Exchange
    Loop Returns
    parcelLab Retain
    AfterShip Returns
  • Exchange Order Tracking
    Loop ReturnsRequires 3PL/Integration
    parcelLab Retain
    AfterShip Returns
  • Incentives
    Loop ReturnsCarry Over Past Discounts; Extra Credit via Fixed Amount; Extra Credit via Percentage; Free Shipping
    parcelLab Retain
    AfterShip Returns"Carry Over Past Discounts; Extra Credit via Fixed Amount; Extra Credit via Percentage; Free Shipping"

Warranty Management

  • Warranty
    Loop Returns Warranty solution not built out yet
    parcelLab Retain
    AfterShip ReturnsEasy to localize with multi-language support and auto-translations

Fulfillment

  • Auto-Create New Shopify Order
    Loop Returns
    parcelLab Retain
    AfterShip Returns
  • Inventory Data Sync
    Loop Returns
    parcelLab Retain
    AfterShip Returns
  • Minimum Inventory Threshold
    Loop Returns
    parcelLab Retain
    AfterShip Returns
  • Fulfillment Hold/Control
    Loop Returns
    parcelLab Retain
    AfterShip Returns

Return Resolutions

  • Return Resolution
    Loop ReturnsRefund to Original Payment; Refund to Store Credit; Replace with the Same Item; Exchange for Other Items; Gift Returns
    parcelLab Retain
    AfterShip Returns"Refund to Original Payment; Refund to Store Credit; Replace with the Same Item; Exchange for Other Items; Gift Returns"
  • Automatic Out-of-Stock Resolutions
    Loop Returns
    parcelLab Retain
    AfterShip Returns
  • Conditional Resolutions
    Loop ReturnsStackable And/Or Conditions; Stackable Resolutions; By Routing Zone; By Product SKU, Tag, or Type; By Order Tag; By Return Reason; Charge a Fee
    parcelLab Retain
    AfterShip Returns"Stackable And/Or Conditions; By Routing Zone; By Product SKU, Tag, or Type; By Order Tag; By Return Reason"
  • Instant Refund
    Loop Returns
    parcelLab Retain
    AfterShip Returns

Eligibility Rules

  • Return Window
    Loop ReturnsFulfillment Date; Order Date; Delivery Date; Conditional by Resolution / Product Tag or Type / Event Date
    parcelLab Retain
    AfterShip Returns"Fulfillment Date; Order Date; Delivery Date; Conditional by Product Tag or Type / Event Date"
  • Eligibility Rules
    Loop ReturnsLimit to One SKU per Request; Customizable Filtering Questions
    parcelLab Retain
    AfterShip Returns"Limit to One Request per Order; Limit to One SKU per Request; Discounted Items; Customizable Filtering Questions; Bundle & Partial Returns;"
  • Bundle & Partial Returns
    Loop Returns
    parcelLab Retain
    AfterShip Returns
  • Blocklist
    Loop ReturnsOrder Tag; Product Type; Product Tag; Customer Email; Customer Return Count; SKU; Discount Code
    parcelLab Retain
    AfterShip Returns"Order Tag; Product Type; Product Tag; Customer Email; SKU; Discount Code"
  • Allowlist/Exception List
    Loop Returns
    parcelLab Retain
    AfterShip Returns

Return Notifications

  • Customizable Return Notification Emails
    Loop Returns
    parcelLab Retain
    AfterShip Returns
  • Remove Solution Branding
    Loop Returns
    parcelLab Retain
    AfterShip Returns
  • Multi-Language Emails
    Loop Returns
    parcelLab Retain
    AfterShip Returns
  • Internal Merchant Notifications
    Loop Returns
    parcelLab Retain
    AfterShip Returns
  • Email Types (Returns Status)
    Loop ReturnsReturn Request Received / Approved / Rejected; Return Reminder; Exchange Charge Reminder; Return Request Expired; Items Returned; Request Resolved
    parcelLab Retain
    AfterShip Returns"Return Request Received / Approved / Rejected; Return Reminder; Exchange Charge Reminder; Return Request Expired; Items Returned; Request Resolved"

Branded Returns Page

  • Page Editor
    Loop Returns
    parcelLab Retain
    AfterShip Returns
  • Multi-Language Support
    Loop Returns
    parcelLab Retain
    AfterShip Returns
  • Custom Domain with SSL
    Loop Returns
    parcelLab Retain
    AfterShip Returns
  • Google Analytics Tracking
    Loop Returns
    parcelLab Retain
    AfterShip Returns
  • Embedded Returns
    Loop Returns
    parcelLab Retain
    AfterShip Returns
  • Remove Solution Provider Branding
    Loop Returns
    parcelLab Retain
    AfterShip Returns
  • Support Chat Box
    Loop Returns
    parcelLab Retain
    AfterShip Returns

Analytics

  • Analytics Dashboard
    Loop Returns
    parcelLab Retain
    AfterShip Returns
  • CSV Export/Download
    Loop Returns
    parcelLab Retain
    AfterShip Returns
  • Report Emailing
    Loop Returns
    parcelLab Retain
    AfterShip Returns
  • Analytics Benchmarking
    Loop Returns
    parcelLab Retain
    AfterShip Returns
  • Reports Types
    Loop ReturnsRevenue Recaptured; Upsell Revenue; Return Requests & Rate; Return Resolutions; Return Reasons; Resolution Time
    parcelLab Retain
    AfterShip Returns"Revenue Recaptured; Upsell Revenue; Return Requests & Rate; Return Resolutions; Return Reasons; Return Methods; Logistics Costs; Resolution Time; Returns by Country/Region"

Return Fraud Management

  • Fraud Detection
    Loop ReturnsNo mention of fraud detection
    parcelLab Retain
    AfterShip ReturnsLimits return types to address fraud, auto-detects potential fraud

Third-Party Integrations

  • Carriers Integration
    Loop Returns9
    parcelLab Retain
    AfterShip Returns39
  • eCommerce Platforms
    Loop ReturnsShopify/Shopify Plus
    parcelLab Retain
    AfterShip ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
  • Custom eCommerce Platform
    Loop Returns
    parcelLab Retain
    AfterShip Returns
  • Tech Partners & Solutions
    Loop Returns31 (Klaviyo, Gorgias, Zendesk, Kustomer, Celigo, Netsuite)
    parcelLab Retain
    AfterShip Returns7 (Klaviyo, Gorgias, Zendesk, Kustomer, Celigo, Netsuite)
  • 3PLs & Warehouses
    Loop ReturnsShipHero; Whiplash/Ryder eCommerce; ShipMonk; ShipBob
    parcelLab Retain
    AfterShip ReturnsShipHero; Whiplash/Ryder eCommerce; ShipMonk; ShipBob
  • Webhook Connection
    Loop Returns
    parcelLab Retain
    AfterShip Returns
  • Returns API
    Loop Returns
    parcelLab Retain
    AfterShip Returns

Data Security

  • SOC2
    Loop Returns
    parcelLab Retain
    AfterShip Returns
  • ISO27001
    Loop Returns
    parcelLab Retain
    AfterShip Returns
  • GDPR
    Loop Returns
    parcelLab Retain
    AfterShip Returns

Pricing Comparison

Loop Returns Pricing

Starter$29/month
Essential$163/month
Advanced$373/month
EnterpriseCustom

parcelLab Retain Pricing

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AfterShip Returns Pricing

FreeFree36 returns per year
Get started free
Essentials$19/mo720 returns per year
Pro$49/mo1,200 returns per year
Premium$199/mo2,400 returns per year
EnterpriseCustom12,000+ returns per year

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