Happy Returns vs. Return Prime
Take a look at this side-by-side comparison of Happy Returns, Return Prime, and AfterShip Returns. As you can see, AfterShip Returns stands out with its impressive features such as Return Notifications, Returns Management, Exchange Management.
At a Glance
Return Notifications
Happy Returns
60%
Return Prime
0%
AfterShip Returns
100%
Returns Management
Happy Returns
75%
Return Prime
0%
AfterShip Returns
87%
Exchange Management
Happy Returns
75%
Return Prime
0%
AfterShip Returns
100%
Return Resolutions
Happy Returns
75%
Return Prime
0%
AfterShip Returns
75%
eCommerce Platforms
Happy ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
Return Prime
AfterShip ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
Fulfillment
Happy Returns
Auto-Create New Shopify Order
Inventory Data Sync
Return Prime
AfterShip Returns
Auto-Create New Shopify Order
Inventory Data Sync
Minimum Inventory Threshold
Fulfillment Hold/Control
Warranty
Happy Returns
Warranty
Return Prime
AfterShip Returns
Warranty
Data Security
Happy Returns
Return Prime
AfterShip Returns
SOC2
ISO27001
GDPR
Free trial
Happy Returns
Return Prime
AfterShip Returns
Green bars show the winning product based on the completeness of features and product performance.
How does AfterShip Returns boost your business?
Improve the returns experience21%increase in NPS
Recapture revenue18%lift in purchases driven from the return portal
Save revenue2xboost in exchanges vs returns
Reduce operational costs6hsaved in returns management
Boost returns efficiency97%decrease in time spent on the returns process
Decrease customer complaints12%drop in support tickets
See how AfterShip helps save revenue from returns
Built for global brands and retailers
AfterShip is a diverse team with customers, offices, and a carrier network that reach around the world.
8global offices
450+employees
66%of employees are engineers
17K+paid customers
4.4Bshipments tracked
133countries with engaged consumers
372Mconsumers engaged
986Memails and SMS sent
AfterShip is trusted by the world’s biggest brands
Happy Returns, Return Prime, and AfterShip Returns Customers
Staples® Official Online StoreCustom Cart
Roster ConWooCommerce
Smoko IncShopify
Tifosi OpticsShopify
T&C Surf DesignsShopify
Miss CircleShopify
HexClad CookwareShopify
Timex USShopify
ShokzShopify
Total Customers by Region
Top 3 Regions of Happy Returns Customers
- United States (11-20 Customers)
- Hong Kong (1-10 Customers)
- United Arab Emirates (1-10 Customers)
Top 3 Regions of Return Prime Customers
- India (301-500 Customers)
- United States (301-500 Customers)
- United Kingdom (51-100 Customers)
Top 3 Regions of AfterShip Returns Customers
- United States (1K-10K Customers)
- United Kingdom (201-300 Customers)
- Australia (201-300 Customers)
Total Customers by Industry
Top 3 Categories of Happy Returns Customers
- Apparel (1-10 Customers)
- Home & Garden (1-10 Customers)
- Health (1-10 Customers)
Top 3 Categories of Return Prime Customers
- Apparel (501-1K Customers)
- Home & Garden (101-200 Customers)
- Sports (51-100 Customers)
Top 3 Categories of AfterShip Returns Customers
- Apparel (1K-10K Customers)
- Home & Garden (201-300 Customers)
- Sports (201-300 Customers)
Customers Distributed by Monthly Sales
Top 3 Monthly Sales Distributed of Happy Returns Customers
- $100.00K to $1.00M (1-10 Customers)
- $1.00M to $10.00M (1-10 Customers)
- $10.00M to $100.00M (1-10 Customers)
Top 3 Monthly Sales Distributed of Return Prime Customers
- $100.00K to $1.00M (11-20 Customers)
- $1.00M to $10.00M (11-20 Customers)
- $10.00M to $100.00M (51-100 Customers)
Top 3 Monthly Sales Distributed of AfterShip Returns Customers
- $100.00K to $1.00M (51-100 Customers)
- $1.00M to $10.00M (51-100 Customers)
- $10.00M to $100.00M (301-500 Customers)
Features Comparison
Side-by-Side comparison of features among Happy Returns, Return Prime, and AfterShip Returns.
Happy Returns
Return Prime
AfterShip Returns
Returns Management
- Admin PortalHappy ReturnsReturn PrimeAfterShip Returns
- Admin portal - Multi-Language SupportHappy ReturnsReturn PrimeAfterShip Returns
- Return Request FilteringHappy ReturnsReturn PrimeAfterShip Returns
- RMA CSV ExportHappy ReturnsReturn PrimeAfterShip Returns
- Multi-Currency SupportHappy ReturnsReturn PrimeAfterShip Returns
- Return request or label expirationHappy ReturnsReturn PrimeAfterShip Returns
- Shopify Resolution TaggingHappy ReturnsReturn PrimeAfterShip Returns
- Edit RMAHappy ReturnsReturn PrimeAfterShip Returns
Returns Reason
- Return Reasons by GroupHappy ReturnsReturn PrimeAfterShip Returns
- Return Sub-ReasonsHappy ReturnsReturn PrimeAfterShip Returns
- Return Reason Multi-Language SupportHappy ReturnsMust Contact SupportReturn PrimeAfterShip Returns
- Mandatory Comment and Photo UploadHappy ReturnsReturn PrimeAfterShip Returns
Exchange Management
- Exchanges Available PlatformHappy ReturnsShopify/Shopify PlusReturn PrimeAfterShip ReturnsShopify/Shopify Plus, SFCC, BigCommerce
- Instant ExchangeHappy ReturnsReturn PrimeAfterShip Returns
- Exchange Order TrackingHappy ReturnsIn-house exchange trackingReturn PrimeAfterShip Returns
- IncentivesHappy ReturnsExtra Credit via Fixed Amount; Extra Credit via Percentage; Free ShippingReturn PrimeAfterShip Returns"Carry Over Past Discounts; Extra Credit via Fixed Amount; Extra Credit via Percentage; Free Shipping"
Warranty Management
- WarrantyHappy ReturnsNo warranty returnsReturn PrimeAfterShip ReturnsEasy to localize with multi-language support and auto-translations
Fulfillment
- Auto-Create New Shopify OrderHappy ReturnsReturn PrimeAfterShip Returns
- Inventory Data SyncHappy ReturnsReturn PrimeAfterShip Returns
- Minimum Inventory ThresholdHappy ReturnsReturn PrimeAfterShip Returns
- Fulfillment Hold/ControlHappy ReturnsReturn PrimeAfterShip Returns
Return Resolutions
- Return ResolutionHappy ReturnsRefund to Original Payment; Refund to Store Credit; Replace with the Same Item; Exchange for Other Items; Gift ReturnsReturn PrimeAfterShip Returns"Refund to Original Payment; Refund to Store Credit; Replace with the Same Item; Exchange for Other Items; Gift Returns"
- Automatic Out-of-Stock ResolutionsHappy ReturnsReturn PrimeAfterShip Returns
- Conditional ResolutionsHappy ReturnsReturn PrimeAfterShip Returns"Stackable And/Or Conditions; By Routing Zone; By Product SKU, Tag, or Type; By Order Tag; By Return Reason"
- Instant RefundHappy ReturnsReturn PrimeAfterShip Returns
Eligibility Rules
- Return WindowHappy ReturnsFulfillment Date; Conditional by Resolution / Product Tag or Type / Event DateReturn PrimeAfterShip Returns"Fulfillment Date; Order Date; Delivery Date; Conditional by Product Tag or Type / Event Date"
- Eligibility RulesHappy ReturnsReturn PrimeAfterShip Returns"Limit to One Request per Order; Limit to One SKU per Request; Discounted Items; Customizable Filtering Questions; Bundle & Partial Returns;"
- Bundle & Partial ReturnsHappy ReturnsReturn PrimeAfterShip Returns
- BlocklistHappy ReturnsOrder Tag; Product Type; Product Tag; Customer Email; SKU;Return PrimeAfterShip Returns"Order Tag; Product Type; Product Tag; Customer Email; SKU; Discount Code"
- Allowlist/Exception ListHappy ReturnsReturn PrimeAfterShip Returns
Return Notifications
- Customizable Return Notification EmailsHappy ReturnsReturn PrimeAfterShip Returns
- Remove Solution BrandingHappy ReturnsReturn PrimeAfterShip Returns
- Multi-Language EmailsHappy ReturnsReturn PrimeAfterShip Returns
- Internal Merchant NotificationsHappy ReturnsReturn PrimeAfterShip Returns
- Email Types (Returns Status)Happy ReturnsReturn Request Received / Approved / Rejected; Return Request Expired; Items Returned; Request ResolvedReturn PrimeAfterShip Returns"Return Request Received / Approved / Rejected; Return Reminder; Exchange Charge Reminder; Return Request Expired; Items Returned; Request Resolved"
Branded Returns Page
- Page EditorHappy ReturnsReturn PrimeAfterShip Returns
- Multi-Language SupportHappy ReturnsMust Contact SupportReturn PrimeAfterShip Returns
- Custom Domain with SSLHappy ReturnsReturn PrimeAfterShip Returns
- Google Analytics TrackingHappy ReturnsReturn PrimeAfterShip Returns
- Embedded ReturnsHappy ReturnsReturn PrimeAfterShip Returns
- Remove Solution Provider BrandingHappy ReturnsReturn PrimeAfterShip Returns
- Support Chat BoxHappy ReturnsReturn PrimeAfterShip Returns
Analytics
- Analytics DashboardHappy ReturnsReturn PrimeAfterShip Returns
- CSV Export/DownloadHappy ReturnsReturn PrimeAfterShip Returns
- Report EmailingHappy ReturnsReturn PrimeAfterShip Returns
- Analytics BenchmarkingHappy ReturnsReturn PrimeAfterShip Returns
- Reports TypesHappy ReturnsRevenue Recaptured; Upsell Revenue; Return Requests & Rate; Return Resolutions; Return Reasons; Return Methods; Resolution Time; Returns by Country/RegionReturn PrimeAfterShip Returns"Revenue Recaptured; Upsell Revenue; Return Requests & Rate; Return Resolutions; Return Reasons; Return Methods; Logistics Costs; Resolution Time; Returns by Country/Region"
Return Fraud Management
- Fraud DetectionHappy ReturnsReturn Bars help prevent most fraud but no mention of mail-in return fraud preventionReturn PrimeAfterShip ReturnsLimits return types to address fraud, auto-detects potential fraud
Third-Party Integrations
- Carriers IntegrationHappy Returns12Return PrimeAfterShip Returns39
- eCommerce PlatformsHappy ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/MagentoReturn PrimeAfterShip ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
- Custom eCommerce PlatformHappy ReturnsReturn PrimeAfterShip Returns
- Tech Partners & SolutionsHappy Returns7 (Gorgias, Celigo)Return PrimeAfterShip Returns7 (Klaviyo, Gorgias, Zendesk, Kustomer, Celigo, Netsuite)
- 3PLs & WarehousesHappy ReturnsWhiplash/Ryder eCommerce; ShipMonk; ShipBobReturn PrimeAfterShip ReturnsShipHero; Whiplash/Ryder eCommerce; ShipMonk; ShipBob
- Webhook ConnectionHappy ReturnsReturn PrimeAfterShip Returns
- Returns APIHappy ReturnsReturn PrimeAfterShip Returns
Data Security
- SOC2Happy ReturnsReturn PrimeAfterShip Returns
- ISO27001Happy ReturnsReturn PrimeAfterShip Returns
- GDPRHappy ReturnsReturn PrimeAfterShip Returns
Pricing Comparison
Happy Returns Pricing
PlusPricing Varies
EnterprisePricing Varies
Return Prime Pricing
Free-
Grow$9.99/month
Grow$49.99/month
Grow$199.99/month
AfterShip Returns Pricing
Essentials$19/mo720 returns per year
Pro$49/mo1,200 returns per year
Premium$199/mo2,400 returns per year
EnterpriseCustom12,000+ returns per year