AfterShip Returns vs. Shoprunner
Take a look at this side-by-side comparison of AfterShip Returns and Shoprunner. As you can see, AfterShip Returns stands out with its impressive features such as Return Notifications, Returns Management, Exchange Management.
At a Glance
Return Notifications
AfterShip Returns
100%
Shoprunner
0%
Returns Management
AfterShip Returns
87%
Shoprunner
0%
Exchange Management
AfterShip Returns
100%
Shoprunner
0%
Return Resolutions
AfterShip Returns
75%
Shoprunner
0%
eCommerce Platforms
AfterShip ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
Shoprunner
Fulfillment
AfterShip Returns
Auto-Create New Shopify Order
Inventory Data Sync
Minimum Inventory Threshold
Fulfillment Hold/Control
Shoprunner
Warranty
AfterShip Returns
Warranty
Shoprunner
Data Security
AfterShip Returns
SOC2
ISO27001
GDPR
Shoprunner
Free trial
AfterShip Returns
Shoprunner
Green bars show the winning product based on the completeness of features and product performance.
How does AfterShip Returns boost your business?
Improve the returns experience21%increase in NPS
Recapture revenue18%lift in purchases driven from the return portal
Save revenue2xboost in exchanges vs returns
Reduce operational costs6hsaved in returns management
Boost returns efficiency97%decrease in time spent on the returns process
Decrease customer complaints12%drop in support tickets
See how AfterShip helps save revenue from returns
Built for global brands and retailers
AfterShip is a diverse team with customers, offices, and a carrier network that reach around the world.
8global offices
450+employees
66%of employees are engineers
17K+paid customers
4.4Bshipments tracked
133countries with engaged consumers
372Mconsumers engaged
986Memails and SMS sent
AfterShip is trusted by the world’s biggest brands
AfterShip Returns and Shoprunner Customers
HexClad CookwareShopify
ShokzShopify
Timex USShopify
kate spade new yorkSalesforce Commerce Cloud
HUGO BOSSSalesforce Commerce Cloud
AllbirdsShopify
Total Customers by Region
Top 3 Regions of AfterShip Returns Customers
- United States (1K-10K Customers)
- United Kingdom (301-500 Customers)
- Australia (201-300 Customers)
Top 2 Regions of Shoprunner Customers
- United States (21-30 Customers)
- Germany (1-10 Customers)
Total Customers by Industry
Top 3 Categories of AfterShip Returns Customers
- Apparel (1K-10K Customers)
- Home & Garden (201-300 Customers)
- Beauty & Fitness (201-300 Customers)
Top 3 Categories of Shoprunner Customers
- Apparel (11-20 Customers)
- Beauty & Fitness (1-10 Customers)
- Food & Drink (1-10 Customers)
Customers Distributed by Monthly Sales
Top 3 Monthly Sales Distributed of AfterShip Returns Customers
- $100.00K to $1.00M (51-100 Customers)
- $1.00M to $10.00M (51-100 Customers)
- $10.00M to $100.00M (301-500 Customers)
Top 3 Monthly Sales Distributed of Shoprunner Customers
- $100.00K to $1.00M (1-10 Customers)
- $1.00M to $10.00M (1-10 Customers)
- $10.00M to $100.00M (1-10 Customers)
Features Comparison
Side-by-Side comparison of features between AfterShip Returns and Shoprunner.
AfterShip Returns
Shoprunner
Returns Management
- Admin PortalAfterShip ReturnsShoprunner
- Admin portal - Multi-Language SupportAfterShip ReturnsShoprunner
- Return Request FilteringAfterShip ReturnsShoprunner
- RMA CSV ExportAfterShip ReturnsShoprunner
- Multi-Currency SupportAfterShip ReturnsShoprunner
- Return request or label expirationAfterShip ReturnsShoprunner
- Shopify Resolution TaggingAfterShip ReturnsShoprunner
- Edit RMAAfterShip ReturnsShoprunner
Returns Reason
- Return Reasons by GroupAfterShip ReturnsShoprunner
- Return Sub-ReasonsAfterShip ReturnsShoprunner
- Return Reason Multi-Language SupportAfterShip ReturnsShoprunner
- Mandatory Comment and Photo UploadAfterShip ReturnsShoprunner
Exchange Management
- Exchanges Available PlatformAfterShip ReturnsShopify/Shopify Plus, SFCC, BigCommerceShoprunner
- Instant ExchangeAfterShip ReturnsShoprunner
- Exchange Order TrackingAfterShip ReturnsShoprunner
- IncentivesAfterShip Returns"Carry Over Past Discounts; Extra Credit via Fixed Amount; Extra Credit via Percentage; Free Shipping"Shoprunner
Warranty Management
- WarrantyAfterShip ReturnsEasy to localize with multi-language support and auto-translationsShoprunner
Fulfillment
- Auto-Create New Shopify OrderAfterShip ReturnsShoprunner
- Inventory Data SyncAfterShip ReturnsShoprunner
- Minimum Inventory ThresholdAfterShip ReturnsShoprunner
- Fulfillment Hold/ControlAfterShip ReturnsShoprunner
Return Resolutions
- Return ResolutionAfterShip Returns"Refund to Original Payment; Refund to Store Credit; Replace with the Same Item; Exchange for Other Items; Gift Returns"Shoprunner
- Automatic Out-of-Stock ResolutionsAfterShip ReturnsShoprunner
- Conditional ResolutionsAfterShip Returns"Stackable And/Or Conditions; By Routing Zone; By Product SKU, Tag, or Type; By Order Tag; By Return Reason"Shoprunner
- Instant RefundAfterShip ReturnsShoprunner
Eligibility Rules
- Return WindowAfterShip Returns"Fulfillment Date; Order Date; Delivery Date; Conditional by Product Tag or Type / Event Date"Shoprunner
- Eligibility RulesAfterShip Returns"Limit to One Request per Order; Limit to One SKU per Request; Discounted Items; Customizable Filtering Questions; Bundle & Partial Returns;"Shoprunner
- Bundle & Partial ReturnsAfterShip ReturnsShoprunner
- BlocklistAfterShip Returns"Order Tag; Product Type; Product Tag; Customer Email; SKU; Discount Code"Shoprunner
- Allowlist/Exception ListAfterShip ReturnsShoprunner
Return Notifications
- Customizable Return Notification EmailsAfterShip ReturnsShoprunner
- Remove Solution BrandingAfterShip ReturnsShoprunner
- Multi-Language EmailsAfterShip ReturnsShoprunner
- Internal Merchant NotificationsAfterShip ReturnsShoprunner
- Email Types (Returns Status)AfterShip Returns"Return Request Received / Approved / Rejected; Return Reminder; Exchange Charge Reminder; Return Request Expired; Items Returned; Request Resolved"Shoprunner
Branded Returns Page
- Page EditorAfterShip ReturnsShoprunner
- Multi-Language SupportAfterShip ReturnsShoprunner
- Custom Domain with SSLAfterShip ReturnsShoprunner
- Google Analytics TrackingAfterShip ReturnsShoprunner
- Embedded ReturnsAfterShip ReturnsShoprunner
- Remove Solution Provider BrandingAfterShip ReturnsShoprunner
- Support Chat BoxAfterShip ReturnsShoprunner
Analytics
- Analytics DashboardAfterShip ReturnsShoprunner
- CSV Export/DownloadAfterShip ReturnsShoprunner
- Report EmailingAfterShip ReturnsShoprunner
- Analytics BenchmarkingAfterShip ReturnsShoprunner
- Reports TypesAfterShip Returns"Revenue Recaptured; Upsell Revenue; Return Requests & Rate; Return Resolutions; Return Reasons; Return Methods; Logistics Costs; Resolution Time; Returns by Country/Region"Shoprunner
Return Fraud Management
- Fraud DetectionAfterShip ReturnsLimits return types to address fraud, auto-detects potential fraudShoprunner
Third-Party Integrations
- Carriers IntegrationAfterShip Returns39Shoprunner
- eCommerce PlatformsAfterShip ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/MagentoShoprunner
- Custom eCommerce PlatformAfterShip ReturnsShoprunner
- Tech Partners & SolutionsAfterShip Returns7 (Klaviyo, Gorgias, Zendesk, Kustomer, Celigo, Netsuite)Shoprunner
- 3PLs & WarehousesAfterShip ReturnsShipHero; Whiplash/Ryder eCommerce; ShipMonk; ShipBobShoprunner
- Webhook ConnectionAfterShip ReturnsShoprunner
- Returns APIAfterShip ReturnsShoprunner
Data Security
- SOC2AfterShip ReturnsShoprunner
- ISO27001AfterShip ReturnsShoprunner
- GDPRAfterShip ReturnsShoprunner
Pricing Comparison
AfterShip Returns Pricing
Essentials$19/mo720 returns per year
Pro$49/mo1,200 returns per year
Premium$199/mo2,400 returns per year
EnterpriseCustom12,000+ returns per year