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AfterShip Returns vs. ReturnGO

Take a look at this side-by-side comparison of AfterShip Returns and ReturnGO. As you can see, AfterShip Returns stands out with its impressive features such as Return Notifications, Returns Management, and Exchange Management. ReturnGO also stands out with its Return Resolutions.

Return Notifications
AfterShip Returns
100%
ReturnGO
60%
Returns Management
AfterShip Returns
87%
ReturnGO
62%
Exchange Management
AfterShip Returns
100%
ReturnGO
50%
Return Resolutions
AfterShip Returns
75%
ReturnGO
75%
eCommerce Platforms
AfterShip ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
ReturnGOShopify
Fulfillment
AfterShip Returns
Auto-Create New Shopify Order
Inventory Data Sync
Minimum Inventory Threshold
Fulfillment Hold/Control
ReturnGO
Auto-Create New Shopify Order
Inventory Data Sync
Minimum Inventory Threshold
Warranty
AfterShip Returns
Warranty
ReturnGO
Warranty
Data Security
AfterShip Returns
SOC2
ISO27001
GDPR
ReturnGO
Free trial
AfterShip Returns
ReturnGO
Green bars show the winning product based on the completeness of features and product performance.

ReturnGo customers switched to AfterShip Returns say

Seamless Integration & Customizability
ReturnGo
4.0
"I do know they're working on a variety of these features but at this time, these are some of the features lacking: -No ability to add brand assets on the track page -No ability to blacklist active Shopify products from being shown in the Return/Exch portal -No ability to directly integrate with carrier accounts -Return Request timeouts for media issues which turn into return requests for review -No ability to bulk edit RMAs that need to be reviewed"
AfterShip Returns
5.0
Get started free
"Super easy set up and plenty of customizations for the return page. * It can be integrated with all the Major Dropshipping networks *Great customer support there customer support is really fast just few clicks away. * Easy to use new will not face major problems all the CTA buttons are navigated well. * Easy to track parcels."
Streamline Returns Process
ReturnGo
1.0
"NOT A GREAT APP. Impossible to generate a return label, and the only customer service provided was to check my settings. Really hard to understand, not user-friendly, and poor customer service. There's plenty of app to handle your returns - do yourself a favor and choose another one."
AfterShip Returns
5.0
Get started free
"AfterShip Returns allow us to streamline our returns process. Returns Center has the functionality to include photos with return requests and generates return labels or allows you to upload a different return label."

How does AfterShip Returns boost your business?

Improve the returns experience21%increase in NPS
Recapture revenue18%lift in purchases driven from the return portal
Save revenue2xboost in exchanges vs returns
Reduce operational costs6hsaved in returns management
Boost returns efficiency97%decrease in time spent on the returns process
Decrease customer complaints12%drop in support tickets
See how AfterShip helps save revenue from returns

Built for global brands and retailers

AfterShip is a diverse team with customers, offices, and a carrier network that reach around the world.
8global offices
450+employees
66%of employees are engineers
17K+paid customers
4.4Bshipments tracked
133countries with engaged consumers
372Mconsumers engaged
986Memails and SMS sent
AfterShip is trusted by the world’s biggest brands
https:/a.storyblok.com/f/79434/140x56/f8b0603b0c/samsung-logo-v4 Logohttps:/a.storyblok.com/f/79434/x/04575e0e3f/gymshark Logohttps:/a.storyblok.com/f/79434/x/037d032012/wish Logohttps:/a.storyblok.com/f/79434/x/ebc51f10e9/anker Logohttps:/a.storyblok.com/f/79434/x/097890490e/watsons Logohttps:/a.storyblok.com/f/79434/x/bd8788fc56/casetify Logo

AfterShip Returns and ReturnGO Customers

Discover HexClad's hybrid cookware, blending stainless steel and non-stick tech for unmatched performance. Shop now for professional-quality cooking.
Timex USShopify
Timex offers a suite of watches for men, women, boys, and girls. Enjoy free standard shipping on quality timepieces! Shop Timex watches today!
ShokzShopify
Discover the innovative audio world of Shokz, designed for open-ear listening. Shop bone conduction headphones OpenRun Pro, OpenFit, and more. Perfect for sports, and work.
Mythical, founded by Rhett & Link, creates entertainment, products, and experiences that inspire human connection through curiosity and comedy.
Soko GlamShopify
Soko Glam is the most trusted source for Korean beauty products, curating the leading Korean skin care, cosmetics & makeup brands. Browse a variety of face and body c
FeatureShopify
Fashion, music, and art are the three pillars of the FEATURE DNA. Our small sneaker store has grown into a full-fledged fashion collective home to over 120 premium brands, including Nike, Jordan, Adidas, and our in-house private label FEATURE.

Features Comparison

Side-by-Side comparison of features between AfterShip Returns and ReturnGo.

Returns Management

  • Admin Portal
    AfterShip Returns
    ReturnGo
  • Admin portal - Multi-Language Support
    AfterShip Returns
    ReturnGo
  • Return Request Filtering
    AfterShip Returns
    ReturnGo
  • RMA CSV Export
    AfterShip Returns
    ReturnGo
  • Multi-Currency Support
    AfterShip Returns
    ReturnGo
  • Return request or label expiration
    AfterShip Returns
    ReturnGo
  • Shopify Resolution Tagging
    AfterShip Returns
    ReturnGo
  • Edit RMA
    AfterShip Returns
    ReturnGo

Returns Reason

  • Return Reasons by Group
    AfterShip Returns
    ReturnGo
  • Return Sub-Reasons
    AfterShip Returns
    ReturnGo
  • Return Reason Multi-Language Support
    AfterShip Returns
    ReturnGo
  • Mandatory Comment and Photo Upload
    AfterShip Returns
    ReturnGo

Exchange Management

  • Exchanges Available Platform
    AfterShip ReturnsShopify/Shopify Plus, SFCC, BigCommerce
    ReturnGoShopify/Shopify Plus
  • Instant Exchange
    AfterShip Returns
    ReturnGo
  • Exchange Order Tracking
    AfterShip Returns
    ReturnGo
  • Incentives
    AfterShip Returns"Carry Over Past Discounts; Extra Credit via Fixed Amount; Extra Credit via Percentage; Free Shipping"
    ReturnGo

Warranty Management

  • Warranty
    AfterShip ReturnsEasy to localize with multi-language support and auto-translations
    ReturnGoOffer warranty portal

Fulfillment

  • Auto-Create New Shopify Order
    AfterShip Returns
    ReturnGo
  • Inventory Data Sync
    AfterShip Returns
    ReturnGo
  • Minimum Inventory Threshold
    AfterShip Returns
    ReturnGo
  • Fulfillment Hold/Control
    AfterShip Returns
    ReturnGo

Return Resolutions

  • Return Resolution
    AfterShip Returns"Refund to Original Payment; Refund to Store Credit; Replace with the Same Item; Exchange for Other Items; Gift Returns"
    ReturnGoRefund to Original Payment; Refund to Store Credit; Replace with the Same Item; Exchange for Other Items; Gift Returns
  • Automatic Out-of-Stock Resolutions
    AfterShip Returns
    ReturnGo
  • Conditional Resolutions
    AfterShip Returns"Stackable And/Or Conditions; By Routing Zone; By Product SKU, Tag, or Type; By Order Tag; By Return Reason"
    ReturnGoStackable And/Or Conditions; By Routing Zone; By Product SKU, Tag, or Type; By Order Tag; By Return Reason
  • Instant Refund
    AfterShip Returns
    ReturnGo

Eligibility Rules

  • Return Window
    AfterShip Returns"Fulfillment Date; Order Date; Delivery Date; Conditional by Product Tag or Type / Event Date"
    ReturnGoFulfillment Date; Order Date; Delivery Date; Conditional by Resolution / Product Tag or Type / Event Date
  • Eligibility Rules
    AfterShip Returns"Limit to One Request per Order; Limit to One SKU per Request; Discounted Items; Customizable Filtering Questions; Bundle & Partial Returns;"
    ReturnGoLimit to One Request per Order; Limit to One SKU per Request; Discounted Items; Bundle & Partial Returns
  • Bundle & Partial Returns
    AfterShip Returns
    ReturnGo
  • Blocklist
    AfterShip Returns"Order Tag; Product Type; Product Tag; Customer Email; SKU; Discount Code"
    ReturnGoOrder Tag; Product Type; Product Tag; Customer Return Count; SKU; Discount Code
  • Allowlist/Exception List
    AfterShip Returns
    ReturnGo

Return Notifications

  • Customizable Return Notification Emails
    AfterShip Returns
    ReturnGo
  • Remove Solution Branding
    AfterShip Returns
    ReturnGo
  • Multi-Language Emails
    AfterShip Returns
    ReturnGo
  • Internal Merchant Notifications
    AfterShip Returns
    ReturnGo
  • Email Types (Returns Status)
    AfterShip Returns"Return Request Received / Approved / Rejected; Return Reminder; Exchange Charge Reminder; Return Request Expired; Items Returned; Request Resolved"
    ReturnGoReturn Request Received / Approved / Rejected; Exchange Charge Reminder; Items Returned

Branded Returns Page

  • Page Editor
    AfterShip Returns
    ReturnGo
  • Multi-Language Support
    AfterShip Returns
    ReturnGoMust Contact Support
  • Custom Domain with SSL
    AfterShip Returns
    ReturnGo
  • Google Analytics Tracking
    AfterShip Returns
    ReturnGo
  • Embedded Returns
    AfterShip Returns
    ReturnGo
  • Remove Solution Provider Branding
    AfterShip Returns
    ReturnGo
  • Support Chat Box
    AfterShip Returns
    ReturnGo

Analytics

  • Analytics Dashboard
    AfterShip Returns
    ReturnGo
  • CSV Export/Download
    AfterShip Returns
    ReturnGo
  • Report Emailing
    AfterShip Returns
    ReturnGo
  • Analytics Benchmarking
    AfterShip Returns
    ReturnGo
  • Reports Types
    AfterShip Returns"Revenue Recaptured; Upsell Revenue; Return Requests & Rate; Return Resolutions; Return Reasons; Return Methods; Logistics Costs; Resolution Time; Returns by Country/Region"
    ReturnGoRevenue Recaptured; Upsell Revenue; Return Requests & Rate; Return Resolutions; Return Reasons; Logistics Costs; Return Methods; Resolution Time

Return Fraud Management

  • Fraud Detection
    AfterShip ReturnsLimits return types to address fraud, auto-detects potential fraud
    ReturnGoNo mention of fraud detection

Third-Party Integrations

  • Carriers Integration
    AfterShip Returns39
    ReturnGo20
  • eCommerce Platforms
    AfterShip ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
    ReturnGoShopify
  • Custom eCommerce Platform
    AfterShip Returns
    ReturnGo
  • Tech Partners & Solutions
    AfterShip Returns7 (Klaviyo, Gorgias, Zendesk, Kustomer, Celigo, Netsuite)
    ReturnGo8 (Klaviyo, Gorgias, Zendesk)
  • 3PLs & Warehouses
    AfterShip ReturnsShipHero; Whiplash/Ryder eCommerce; ShipMonk; ShipBob
    ReturnGoShipHero; ShipBob
  • Webhook Connection
    AfterShip Returns
    ReturnGo
  • Returns API
    AfterShip Returns
    ReturnGo

Data Security

  • SOC2
    AfterShip Returns
    ReturnGo
  • ISO27001
    AfterShip Returns
    ReturnGo
  • GDPR
    AfterShip Returns
    ReturnGo

Pricing Comparison

AfterShip Returns Pricing

FreeFree36 returns per year
Get started free
Essentials$19/mo720 returns per year
Pro$49/mo1,200 returns per year
Premium$199/mo2,400 returns per year
EnterpriseCustom12,000+ returns per year

ReturnGo Pricing

Premium$121/monthUp to 2,000 annual returns
Pro$297/monthUp to 5,000 annual returns
EnterpriseCustom