AfterShip Returns vs. ReturnGO
Take a look at this side-by-side comparison of AfterShip Returns and ReturnGO. As you can see, AfterShip Returns stands out with its impressive features such as Return Notifications, Returns Management, and Exchange Management. ReturnGO also stands out with its Return Resolutions.
At a Glance
Return Notifications
AfterShip Returns
100%
ReturnGO
60%
Returns Management
AfterShip Returns
87%
ReturnGO
62%
Exchange Management
AfterShip Returns
100%
ReturnGO
50%
Return Resolutions
AfterShip Returns
75%
ReturnGO
75%
eCommerce Platforms
AfterShip ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
ReturnGOShopify
Fulfillment
AfterShip Returns
Auto-Create New Shopify Order
Inventory Data Sync
Minimum Inventory Threshold
Fulfillment Hold/Control
ReturnGO
Auto-Create New Shopify Order
Inventory Data Sync
Minimum Inventory Threshold
Warranty
AfterShip Returns
Warranty
ReturnGO
Warranty
Data Security
AfterShip Returns
SOC2
ISO27001
GDPR
ReturnGO
Free trial
AfterShip Returns
ReturnGO
Green bars show the winning product based on the completeness of features and product performance.
ReturnGo customers switched to AfterShip Returns say
Seamless Integration & Customizability
ReturnGo
4.0
"I do know they're working on a variety of these features but at this time, these are some of the features lacking:
-No ability to add brand assets on the track page
-No ability to blacklist active Shopify products from being shown in the Return/Exch portal
-No ability to directly integrate with carrier accounts
-Return Request timeouts for media issues which turn into return requests for review
-No ability to bulk edit RMAs that need to be reviewed"
AfterShip Returns
5.0
Get started free
"Super easy set up and plenty of customizations for the return page.
* It can be integrated with all the Major Dropshipping networks
*Great customer support there customer support is really fast just few clicks away.
* Easy to use new will not face major problems all the CTA buttons are navigated well.
* Easy to track parcels."
Streamline Returns Process
ReturnGo
1.0
"NOT A GREAT APP. Impossible to generate a return label, and the only customer service provided was to check my settings. Really hard to understand, not user-friendly, and poor customer service. There's plenty of app to handle your returns - do yourself a favor and choose another one."
AfterShip Returns
5.0
Get started free
"AfterShip Returns allow us to streamline our returns process. Returns Center has the functionality to include photos with return requests and generates return labels or allows you to upload a different return label."
How does AfterShip Returns boost your business?
Improve the returns experience21%increase in NPS
Recapture revenue18%lift in purchases driven from the return portal
Save revenue2xboost in exchanges vs returns
Reduce operational costs6hsaved in returns management
Boost returns efficiency97%decrease in time spent on the returns process
Decrease customer complaints12%drop in support tickets
See how AfterShip helps save revenue from returns
Built for global brands and retailers
AfterShip is a diverse team with customers, offices, and a carrier network that reach around the world.
8global offices
450+employees
66%of employees are engineers
17K+paid customers
4.4Bshipments tracked
133countries with engaged consumers
372Mconsumers engaged
986Memails and SMS sent
AfterShip is trusted by the world’s biggest brands





AfterShip Returns and ReturnGO Customers
HexClad CookwareShopify
Timex USShopify
ShokzShopify
Mythical StoreShopify
Soko GlamShopify
FeatureShopify
Features Comparison
Side-by-Side comparison of features between AfterShip Returns and ReturnGo.
AfterShip Returns
ReturnGo
Returns Management
- Admin PortalAfterShip ReturnsReturnGo
- Admin portal - Multi-Language SupportAfterShip ReturnsReturnGo
- Return Request FilteringAfterShip ReturnsReturnGo
- RMA CSV ExportAfterShip ReturnsReturnGo
- Multi-Currency SupportAfterShip ReturnsReturnGo
- Return request or label expirationAfterShip ReturnsReturnGo
- Shopify Resolution TaggingAfterShip ReturnsReturnGo
- Edit RMAAfterShip ReturnsReturnGo
Returns Reason
- Return Reasons by GroupAfterShip ReturnsReturnGo
- Return Sub-ReasonsAfterShip ReturnsReturnGo
- Return Reason Multi-Language SupportAfterShip ReturnsReturnGo
- Mandatory Comment and Photo UploadAfterShip ReturnsReturnGo
Exchange Management
- Exchanges Available PlatformAfterShip ReturnsShopify/Shopify Plus, SFCC, BigCommerceReturnGoShopify/Shopify Plus
- Instant ExchangeAfterShip ReturnsReturnGo
- Exchange Order TrackingAfterShip ReturnsReturnGo
- IncentivesAfterShip Returns"Carry Over Past Discounts; Extra Credit via Fixed Amount; Extra Credit via Percentage; Free Shipping"ReturnGo
Warranty Management
- WarrantyAfterShip ReturnsEasy to localize with multi-language support and auto-translationsReturnGoOffer warranty portal
Fulfillment
- Auto-Create New Shopify OrderAfterShip ReturnsReturnGo
- Inventory Data SyncAfterShip ReturnsReturnGo
- Minimum Inventory ThresholdAfterShip ReturnsReturnGo
- Fulfillment Hold/ControlAfterShip ReturnsReturnGo
Return Resolutions
- Return ResolutionAfterShip Returns"Refund to Original Payment; Refund to Store Credit; Replace with the Same Item; Exchange for Other Items; Gift Returns"ReturnGoRefund to Original Payment; Refund to Store Credit; Replace with the Same Item; Exchange for Other Items; Gift Returns
- Automatic Out-of-Stock ResolutionsAfterShip ReturnsReturnGo
- Conditional ResolutionsAfterShip Returns"Stackable And/Or Conditions; By Routing Zone; By Product SKU, Tag, or Type; By Order Tag; By Return Reason"ReturnGoStackable And/Or Conditions; By Routing Zone; By Product SKU, Tag, or Type; By Order Tag; By Return Reason
- Instant RefundAfterShip ReturnsReturnGo
Eligibility Rules
- Return WindowAfterShip Returns"Fulfillment Date; Order Date; Delivery Date; Conditional by Product Tag or Type / Event Date"ReturnGoFulfillment Date; Order Date; Delivery Date; Conditional by Resolution / Product Tag or Type / Event Date
- Eligibility RulesAfterShip Returns"Limit to One Request per Order; Limit to One SKU per Request; Discounted Items; Customizable Filtering Questions; Bundle & Partial Returns;"ReturnGoLimit to One Request per Order; Limit to One SKU per Request; Discounted Items; Bundle & Partial Returns
- Bundle & Partial ReturnsAfterShip ReturnsReturnGo
- BlocklistAfterShip Returns"Order Tag; Product Type; Product Tag; Customer Email; SKU; Discount Code"ReturnGoOrder Tag; Product Type; Product Tag; Customer Return Count; SKU; Discount Code
- Allowlist/Exception ListAfterShip ReturnsReturnGo
Return Notifications
- Customizable Return Notification EmailsAfterShip ReturnsReturnGo
- Remove Solution BrandingAfterShip ReturnsReturnGo
- Multi-Language EmailsAfterShip ReturnsReturnGo
- Internal Merchant NotificationsAfterShip ReturnsReturnGo
- Email Types (Returns Status)AfterShip Returns"Return Request Received / Approved / Rejected; Return Reminder; Exchange Charge Reminder; Return Request Expired; Items Returned; Request Resolved"ReturnGoReturn Request Received / Approved / Rejected; Exchange Charge Reminder; Items Returned
Branded Returns Page
- Page EditorAfterShip ReturnsReturnGo
- Multi-Language SupportAfterShip ReturnsReturnGoMust Contact Support
- Custom Domain with SSLAfterShip ReturnsReturnGo
- Google Analytics TrackingAfterShip ReturnsReturnGo
- Embedded ReturnsAfterShip ReturnsReturnGo
- Remove Solution Provider BrandingAfterShip ReturnsReturnGo
- Support Chat BoxAfterShip ReturnsReturnGo
Analytics
- Analytics DashboardAfterShip ReturnsReturnGo
- CSV Export/DownloadAfterShip ReturnsReturnGo
- Report EmailingAfterShip ReturnsReturnGo
- Analytics BenchmarkingAfterShip ReturnsReturnGo
- Reports TypesAfterShip Returns"Revenue Recaptured; Upsell Revenue; Return Requests & Rate; Return Resolutions; Return Reasons; Return Methods; Logistics Costs; Resolution Time; Returns by Country/Region"ReturnGoRevenue Recaptured; Upsell Revenue; Return Requests & Rate; Return Resolutions; Return Reasons; Logistics Costs; Return Methods; Resolution Time
Return Fraud Management
- Fraud DetectionAfterShip ReturnsLimits return types to address fraud, auto-detects potential fraudReturnGoNo mention of fraud detection
Third-Party Integrations
- Carriers IntegrationAfterShip Returns39ReturnGo20
- eCommerce PlatformsAfterShip ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/MagentoReturnGoShopify
- Custom eCommerce PlatformAfterShip ReturnsReturnGo
- Tech Partners & SolutionsAfterShip Returns7 (Klaviyo, Gorgias, Zendesk, Kustomer, Celigo, Netsuite)ReturnGo8 (Klaviyo, Gorgias, Zendesk)
- 3PLs & WarehousesAfterShip ReturnsShipHero; Whiplash/Ryder eCommerce; ShipMonk; ShipBobReturnGoShipHero; ShipBob
- Webhook ConnectionAfterShip ReturnsReturnGo
- Returns APIAfterShip ReturnsReturnGo
Data Security
- SOC2AfterShip ReturnsReturnGo
- ISO27001AfterShip ReturnsReturnGo
- GDPRAfterShip ReturnsReturnGo
Pricing Comparison
AfterShip Returns Pricing
Essentials$19/mo720 returns per year
Pro$49/mo1,200 returns per year
Premium$199/mo2,400 returns per year
EnterpriseCustom12,000+ returns per year
ReturnGo Pricing
Premium$121/monthUp to 2,000 annual returns
Pro$297/monthUp to 5,000 annual returns
EnterpriseCustom