AfterShip Returns vs. Return Prime
Take a look at this side-by-side comparison of AfterShip Returns and Return Prime. As you can see, AfterShip Returns stands out with its impressive features such as Return Notifications, Returns Management, Exchange Management.
At a Glance
Return Notifications
AfterShip Returns
100%
Return Prime
0%
Returns Management
AfterShip Returns
87%
Return Prime
0%
Exchange Management
AfterShip Returns
100%
Return Prime
0%
Return Resolutions
AfterShip Returns
75%
Return Prime
0%
eCommerce Platforms
AfterShip ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
Return Prime
Fulfillment
AfterShip Returns
Auto-Create New Shopify Order
Inventory Data Sync
Minimum Inventory Threshold
Fulfillment Hold/Control
Return Prime
Warranty
AfterShip Returns
Warranty
Return Prime
Data Security
AfterShip Returns
SOC2
ISO27001
GDPR
Return Prime
Free trial
AfterShip Returns
Return Prime
Green bars show the winning product based on the completeness of features and product performance.
How does AfterShip Returns boost your business?
Improve the returns experience21%increase in NPS
Recapture revenue18%lift in purchases driven from the return portal
Save revenue2xboost in exchanges vs returns
Reduce operational costs6hsaved in returns management
Boost returns efficiency97%decrease in time spent on the returns process
Decrease customer complaints12%drop in support tickets
See how AfterShip helps save revenue from returns
Built for global brands and retailers
AfterShip is a diverse team with customers, offices, and a carrier network that reach around the world.
8global offices
450+employees
66%of employees are engineers
17K+paid customers
4.4Bshipments tracked
133countries with engaged consumers
372Mconsumers engaged
986Memails and SMS sent
AfterShip is trusted by the world’s biggest brands
AfterShip Returns and Return Prime Customers
HexClad CookwareShopify
FellowShopify
PETLIBROShopify
Miss CircleShopify
Tifosi OpticsShopify
Watches.comShopify
Total Customers by Region
Top 3 Regions of AfterShip Returns Customers
- United States (1K-10K Customers)
- United Kingdom (301-500 Customers)
- Australia (201-300 Customers)
Top 3 Regions of Return Prime Customers
- India (501-1K Customers)
- United States (301-500 Customers)
- United Kingdom (51-100 Customers)
Total Customers by Industry
Top 3 Categories of AfterShip Returns Customers
- Apparel (1K-10K Customers)
- Home & Garden (201-300 Customers)
- Beauty & Fitness (201-300 Customers)
Top 3 Categories of Return Prime Customers
- Apparel (501-1K Customers)
- Home & Garden (101-200 Customers)
- Sports (51-100 Customers)
Customers Distributed by Monthly Sales
Top 3 Monthly Sales Distributed of AfterShip Returns Customers
- $100.00K to $1.00M (51-100 Customers)
- $1.00M to $10.00M (51-100 Customers)
- $10.00M to $100.00M (301-500 Customers)
Top 3 Monthly Sales Distributed of Return Prime Customers
- $100.00K to $1.00M (11-20 Customers)
- $1.00M to $10.00M (11-20 Customers)
- $10.00M to $100.00M (51-100 Customers)
Features Comparison
Side-by-Side comparison of features between AfterShip Returns and Return Prime.
AfterShip Returns
Return Prime
Returns Management
- Admin PortalAfterShip ReturnsReturn Prime
- Admin portal - Multi-Language SupportAfterShip ReturnsReturn Prime
- Return Request FilteringAfterShip ReturnsReturn Prime
- RMA CSV ExportAfterShip ReturnsReturn Prime
- Multi-Currency SupportAfterShip ReturnsReturn Prime
- Return request or label expirationAfterShip ReturnsReturn Prime
- Shopify Resolution TaggingAfterShip ReturnsReturn Prime
- Edit RMAAfterShip ReturnsReturn Prime
Returns Reason
- Return Reasons by GroupAfterShip ReturnsReturn Prime
- Return Sub-ReasonsAfterShip ReturnsReturn Prime
- Return Reason Multi-Language SupportAfterShip ReturnsReturn Prime
- Mandatory Comment and Photo UploadAfterShip ReturnsReturn Prime
Exchange Management
- Exchanges Available PlatformAfterShip ReturnsShopify/Shopify Plus, SFCC, BigCommerceReturn Prime
- Instant ExchangeAfterShip ReturnsReturn Prime
- Exchange Order TrackingAfterShip ReturnsReturn Prime
- IncentivesAfterShip Returns"Carry Over Past Discounts; Extra Credit via Fixed Amount; Extra Credit via Percentage; Free Shipping"Return Prime
Warranty Management
- WarrantyAfterShip ReturnsEasy to localize with multi-language support and auto-translationsReturn Prime
Fulfillment
- Auto-Create New Shopify OrderAfterShip ReturnsReturn Prime
- Inventory Data SyncAfterShip ReturnsReturn Prime
- Minimum Inventory ThresholdAfterShip ReturnsReturn Prime
- Fulfillment Hold/ControlAfterShip ReturnsReturn Prime
Return Resolutions
- Return ResolutionAfterShip Returns"Refund to Original Payment; Refund to Store Credit; Replace with the Same Item; Exchange for Other Items; Gift Returns"Return Prime
- Automatic Out-of-Stock ResolutionsAfterShip ReturnsReturn Prime
- Conditional ResolutionsAfterShip Returns"Stackable And/Or Conditions; By Routing Zone; By Product SKU, Tag, or Type; By Order Tag; By Return Reason"Return Prime
- Instant RefundAfterShip ReturnsReturn Prime
Eligibility Rules
- Return WindowAfterShip Returns"Fulfillment Date; Order Date; Delivery Date; Conditional by Product Tag or Type / Event Date"Return Prime
- Eligibility RulesAfterShip Returns"Limit to One Request per Order; Limit to One SKU per Request; Discounted Items; Customizable Filtering Questions; Bundle & Partial Returns;"Return Prime
- Bundle & Partial ReturnsAfterShip ReturnsReturn Prime
- BlocklistAfterShip Returns"Order Tag; Product Type; Product Tag; Customer Email; SKU; Discount Code"Return Prime
- Allowlist/Exception ListAfterShip ReturnsReturn Prime
Return Notifications
- Customizable Return Notification EmailsAfterShip ReturnsReturn Prime
- Remove Solution BrandingAfterShip ReturnsReturn Prime
- Multi-Language EmailsAfterShip ReturnsReturn Prime
- Internal Merchant NotificationsAfterShip ReturnsReturn Prime
- Email Types (Returns Status)AfterShip Returns"Return Request Received / Approved / Rejected; Return Reminder; Exchange Charge Reminder; Return Request Expired; Items Returned; Request Resolved"Return Prime
Branded Returns Page
- Page EditorAfterShip ReturnsReturn Prime
- Multi-Language SupportAfterShip ReturnsReturn Prime
- Custom Domain with SSLAfterShip ReturnsReturn Prime
- Google Analytics TrackingAfterShip ReturnsReturn Prime
- Embedded ReturnsAfterShip ReturnsReturn Prime
- Remove Solution Provider BrandingAfterShip ReturnsReturn Prime
- Support Chat BoxAfterShip ReturnsReturn Prime
Analytics
- Analytics DashboardAfterShip ReturnsReturn Prime
- CSV Export/DownloadAfterShip ReturnsReturn Prime
- Report EmailingAfterShip ReturnsReturn Prime
- Analytics BenchmarkingAfterShip ReturnsReturn Prime
- Reports TypesAfterShip Returns"Revenue Recaptured; Upsell Revenue; Return Requests & Rate; Return Resolutions; Return Reasons; Return Methods; Logistics Costs; Resolution Time; Returns by Country/Region"Return Prime
Return Fraud Management
- Fraud DetectionAfterShip ReturnsLimits return types to address fraud, auto-detects potential fraudReturn Prime
Third-Party Integrations
- Carriers IntegrationAfterShip Returns39Return Prime
- eCommerce PlatformsAfterShip ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/MagentoReturn Prime
- Custom eCommerce PlatformAfterShip ReturnsReturn Prime
- Tech Partners & SolutionsAfterShip Returns7 (Klaviyo, Gorgias, Zendesk, Kustomer, Celigo, Netsuite)Return Prime
- 3PLs & WarehousesAfterShip ReturnsShipHero; Whiplash/Ryder eCommerce; ShipMonk; ShipBobReturn Prime
- Webhook ConnectionAfterShip ReturnsReturn Prime
- Returns APIAfterShip ReturnsReturn Prime
Data Security
- SOC2AfterShip ReturnsReturn Prime
- ISO27001AfterShip ReturnsReturn Prime
- GDPRAfterShip ReturnsReturn Prime
Pricing Comparison
AfterShip Returns Pricing
Essentials$19/mo720 returns per year
Pro$49/mo1,200 returns per year
Premium$199/mo2,400 returns per year
EnterpriseCustom12,000+ returns per year
Return Prime Pricing
Free-
Grow$9.99/month
Grow$49.99/month
Grow$199.99/month