AfterShip Returns vs. Narvar Return & Exchange
Take a look at this side-by-side comparison of AfterShip Returns and Narvar Return & Exchange. As you can see, AfterShip Returns stands out with its impressive features such as Return Notifications, Returns Management, Exchange Management.
At a Glance
Return Notifications
AfterShip Returns
100%
Narvar Return & Exchange
60%
Returns Management
AfterShip Returns
87%
Narvar Return & Exchange
75%
Exchange Management
AfterShip Returns
100%
Narvar Return & Exchange
75%
Return Resolutions
AfterShip Returns
75%
Narvar Return & Exchange
50%
eCommerce Platforms
AfterShip ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
Narvar Return & ExchangeShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
Fulfillment
AfterShip Returns
Auto-Create New Shopify Order
Inventory Data Sync
Minimum Inventory Threshold
Fulfillment Hold/Control
Narvar Return & Exchange
Warranty
AfterShip Returns
Warranty
Narvar Return & Exchange
Warranty
Data Security
AfterShip Returns
SOC2
ISO27001
GDPR
Narvar Return & Exchange
SOC2
ISO27001
GDPR
Free trial
AfterShip Returns
Narvar Return & Exchange
Green bars show the winning product based on the completeness of features and product performance.
How does AfterShip Returns boost your business?
Improve the returns experience21%increase in NPS
Recapture revenue18%lift in purchases driven from the return portal
Save revenue2xboost in exchanges vs returns
Reduce operational costs6hsaved in returns management
Boost returns efficiency97%decrease in time spent on the returns process
Decrease customer complaints12%drop in support tickets
See how AfterShip helps save revenue from returns
Built for global brands and retailers
AfterShip is a diverse team with customers, offices, and a carrier network that reach around the world.
8global offices
450+employees
66%of employees are engineers
17K+paid customers
4.4Bshipments tracked
133countries with engaged consumers
372Mconsumers engaged
986Memails and SMS sent
AfterShip is trusted by the world’s biggest brands
Features Comparison
Side-by-Side comparison of features between AfterShip Returns and Narvar Return & Exchange.
AfterShip Returns
Narvar Return & Exchange
Returns Management
- Admin PortalAfterShip ReturnsNarvar Return & Exchange
- Admin portal - Multi-Language SupportAfterShip ReturnsNarvar Return & Exchange
- Return Request FilteringAfterShip ReturnsNarvar Return & Exchange
- RMA CSV ExportAfterShip ReturnsNarvar Return & Exchange
- Multi-Currency SupportAfterShip ReturnsNarvar Return & Exchange
- Return request or label expirationAfterShip ReturnsNarvar Return & Exchange
- Shopify Resolution TaggingAfterShip ReturnsNarvar Return & Exchange
- Edit RMAAfterShip ReturnsNarvar Return & Exchange
Returns Reason
- Return Reasons by GroupAfterShip ReturnsNarvar Return & Exchange
- Return Sub-ReasonsAfterShip ReturnsNarvar Return & Exchange
- Return Reason Multi-Language SupportAfterShip ReturnsNarvar Return & Exchange
- Mandatory Comment and Photo UploadAfterShip ReturnsNarvar Return & Exchange
Exchange Management
- Exchanges Available PlatformAfterShip ReturnsShopify/Shopify Plus, SFCC, BigCommerceNarvar Return & ExchangeNo exchange for other items solution
- Instant ExchangeAfterShip ReturnsNarvar Return & Exchange
- Exchange Order TrackingAfterShip ReturnsNarvar Return & ExchangeNo exchange for other items solution
- IncentivesAfterShip Returns"Carry Over Past Discounts; Extra Credit via Fixed Amount; Extra Credit via Percentage; Free Shipping"Narvar Return & ExchangeNo exchange for other items solution
Warranty Management
- WarrantyAfterShip ReturnsEasy to localize with multi-language support and auto-translationsNarvar Return & Exchange No warranty returns
Fulfillment
- Auto-Create New Shopify OrderAfterShip ReturnsNarvar Return & Exchange
- Inventory Data SyncAfterShip ReturnsNarvar Return & Exchange
- Minimum Inventory ThresholdAfterShip ReturnsNarvar Return & Exchange
- Fulfillment Hold/ControlAfterShip ReturnsNarvar Return & Exchange
Return Resolutions
- Return ResolutionAfterShip Returns"Refund to Original Payment; Refund to Store Credit; Replace with the Same Item; Exchange for Other Items; Gift Returns"Narvar Return & ExchangeRefund to Original Payment; Refund to Store Credit; Replace with the Same Item; Gift Returns
- Automatic Out-of-Stock ResolutionsAfterShip ReturnsNarvar Return & Exchange
- Conditional ResolutionsAfterShip Returns"Stackable And/Or Conditions; By Routing Zone; By Product SKU, Tag, or Type; By Order Tag; By Return Reason"Narvar Return & ExchangeStackable And/Or Conditions; Stackable Resolutions; By Routing Zone; By Product SKU, Tag, or Type; By Order Tag; By Return Reason
- Instant RefundAfterShip ReturnsNarvar Return & Exchange
Eligibility Rules
- Return WindowAfterShip Returns"Fulfillment Date; Order Date; Delivery Date; Conditional by Product Tag or Type / Event Date"Narvar Return & ExchangeFulfillment Date; Order Date; Delivery Date; Conditional by Product Tag or Type / Event Date
- Eligibility RulesAfterShip Returns"Limit to One Request per Order; Limit to One SKU per Request; Discounted Items; Customizable Filtering Questions; Bundle & Partial Returns;"Narvar Return & ExchangeLimit to One SKU per Request; Discount Items
- Bundle & Partial ReturnsAfterShip ReturnsNarvar Return & Exchange
- BlocklistAfterShip Returns"Order Tag; Product Type; Product Tag; Customer Email; SKU; Discount Code"Narvar Return & ExchangeOrder Tag; Product Type; Product Tag; Customer Email; SKU; Discount Code
- Allowlist/Exception ListAfterShip ReturnsNarvar Return & Exchange
Return Notifications
- Customizable Return Notification EmailsAfterShip ReturnsNarvar Return & Exchange
- Remove Solution BrandingAfterShip ReturnsNarvar Return & Exchange
- Multi-Language EmailsAfterShip ReturnsNarvar Return & Exchange
- Internal Merchant NotificationsAfterShip ReturnsNarvar Return & Exchange
- Email Types (Returns Status)AfterShip Returns"Return Request Received / Approved / Rejected; Return Reminder; Exchange Charge Reminder; Return Request Expired; Items Returned; Request Resolved"Narvar Return & ExchangeReturn Request Received / Approved / Rejected; Items Returned; Request Resolved
Branded Returns Page
- Page EditorAfterShip ReturnsNarvar Return & Exchange
- Multi-Language SupportAfterShip ReturnsNarvar Return & Exchange
- Custom Domain with SSLAfterShip ReturnsNarvar Return & Exchange
- Google Analytics TrackingAfterShip ReturnsNarvar Return & Exchange
- Embedded ReturnsAfterShip ReturnsNarvar Return & Exchange
- Remove Solution Provider BrandingAfterShip ReturnsNarvar Return & Exchange
- Support Chat BoxAfterShip ReturnsNarvar Return & Exchange
Analytics
- Analytics DashboardAfterShip ReturnsNarvar Return & Exchange
- CSV Export/DownloadAfterShip ReturnsNarvar Return & Exchange
- Report EmailingAfterShip ReturnsNarvar Return & Exchange
- Analytics BenchmarkingAfterShip ReturnsNarvar Return & Exchange
- Reports TypesAfterShip Returns"Revenue Recaptured; Upsell Revenue; Return Requests & Rate; Return Resolutions; Return Reasons; Return Methods; Logistics Costs; Resolution Time; Returns by Country/Region"Narvar Return & ExchangeReturn Requests & Rate Return Resolutions Return Reasons Return Methods Resolution Time
Return Fraud Management
- Fraud DetectionAfterShip ReturnsLimits return types to address fraud, auto-detects potential fraudNarvar Return & ExchangeNo mention of fraud detection
Third-Party Integrations
- Carriers IntegrationAfterShip Returns39Narvar Return & Exchange300+ (including tracking)
- eCommerce PlatformsAfterShip ReturnsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/MagentoNarvar Return & ExchangeShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
- Custom eCommerce PlatformAfterShip ReturnsNarvar Return & Exchange
- Tech Partners & SolutionsAfterShip Returns7 (Klaviyo, Gorgias, Zendesk, Kustomer, Celigo, Netsuite)Narvar Return & ExchangeKlaviyo, Gorgias, Zendesk, Celigo, Netsuite
- 3PLs & WarehousesAfterShip ReturnsShipHero; Whiplash/Ryder eCommerce; ShipMonk; ShipBobNarvar Return & Exchange
- Webhook ConnectionAfterShip ReturnsNarvar Return & Exchange
- Returns APIAfterShip ReturnsNarvar Return & Exchange
Data Security
- SOC2AfterShip ReturnsNarvar Return & Exchange
- ISO27001AfterShip ReturnsNarvar Return & Exchange
- GDPRAfterShip ReturnsNarvar Return & Exchange
Pricing Comparison
AfterShip Returns Pricing
Essentials$19/mo720 returns per year
Pro$49/mo1,200 returns per year
Premium$199/mo2,400 returns per year
EnterpriseCustom12,000+ returns per year