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BuyBay Returns Recommerce Overview

Are your returned products and overstock giving you a lot of hassles? With BuyBay’s You Grade returns recommerce software, you can efficiently receive and grade returned products and overstock at any of your warehouses in Europe. Our software integrates with over 20 recommerce marketplaces across Europe, including your own sales channels and various warehouse management systems. Based on grading performance and utilizing a sophisticated pricing algorithm, the software automatically lists products on marketplaces to maximize your profits. Additionally, You Grade allows you to tailor the grading workflow to match your specific needs and resources, ensuring optimal efficiency. Designed with an intuitive, touchscreen-friendly interface, it simplifies the recommerce process for your team.

Key Metrics

Overall Rating
4.7 / 5.0
Ease of UseUnknown
Free TrialUnknown

Languages Supported

GermanEnglishDutch

Company Information

DeveloperBuyBay
Founded2014
HeadquartersAmsterdam, NL
Social Media Profiles

About BuyBay

Established in 2014, BuyBay is a leading recommerce expert in Europe committed to extending the lifespan of products and promoting a circular economy within e-commerce. Offering recommerce solutions to meet diverse business needs and warehouse capacities, BuyBay assists companies in achieving their sustainability and profitability objectives in managing returned products and overstock. Active in Benelux, Germany and France, with a dedicated team of 150 recommerce specialists and a strategically located 15,000m2 grading center in the heart of Europe, BuyBay has successfully prolonged the lifespans of 2.5 million products over the last decade.

BuyBay Returns Recommerce Features

Returns Management

  • Admin Portal
  • Admin portal - Multi-Language Support
  • Return Request Filtering
  • RMA CSV Export
  • Multi-Currency Support
  • Return request or label expiration
  • Shopify Resolution Tagging
  • Edit RMA

Returns Reason

  • Return Reasons by Group
  • Return Sub-Reasons
  • Return Reason Multi-Language Support
  • Mandatory Comment and Photo Upload

Exchange Management

  • Exchanges Available Platform
  • Instant Exchange
  • Exchange Order Tracking
  • Incentives

Warranty Management

  • Warranty

Fulfillment

  • Auto-Create New Shopify Order
  • Inventory Data Sync
  • Minimum Inventory Threshold
  • Fulfillment Hold/Control

Return Resolutions

  • Return Resolution
  • Automatic Out-of-Stock Resolutions
  • Conditional Resolutions
  • Instant Refund

Eligibility Rules

  • Return Window
  • Eligibility Rules
  • Bundle & Partial Returns
  • Blocklist
  • Allowlist/Exception List

Return Notifications

  • Customizable Return Notification Emails
  • Remove Solution Branding
  • Multi-Language Emails
  • Internal Merchant Notifications
  • Email Types (Returns Status)

Branded Returns Page

  • Page Editor
  • Multi-Language Support
  • Custom Domain with SSL
  • Google Analytics Tracking
  • Embedded Returns
  • Remove Solution Provider Branding
  • Support Chat Box

Analytics

  • Analytics Dashboard
  • CSV Export/Download
  • Report Emailing
  • Analytics Benchmarking
  • Reports Types

Return Fraud Management

  • Fraud Detection

Third-Party Integrations

  • Carriers Integration
  • eCommerce Platforms
  • Custom eCommerce Platform
  • Tech Partners & Solutions
  • 3PLs & Warehouses
  • Webhook Connection
  • Returns API

Data Security

  • SOC2
  • ISO27001
  • GDPR