AfterShip Returns

AfterShip Returns Overview

AfterShip Returns offers an automated solution to simplify returns, boost efficiency, and recover lost revenue. Encourage exchanges over refunds to recapture sales, while smart return rules help reduce return rates. Set automation rules like auto-refund and auto-restock to save time and minimize manual tasks. Provide a smooth customer experience with branded self-service returns pages and automated email updates. Customize refund and exchange options to increase satisfaction. Use regional return routing and carrier settings for faster, more cost-effective returns and restocking. Manage everything in one centralized portal with performance insights to drive better decisions.

Overall Rating

4.7 / 5.0Based on 1006 reviews

Ease of Use4.8 / 5.0

Free TrialAvailable

Languages Supported

EnglishGermanFrenchSpanish

About AfterShip

AfterShip is a Hong Kong startup company offering shipment tracking through SaaS model. It is a shipping management platform that facilitates fulfillment, reduces costs, and simplifies shipment management for all your carriers.

AfterShip Returns Pricing

FreeFree36 returns per year

Get started free

Essentials$19/mo720 returns per year

Pro$49/mo1,200 returns per year

Premium$199/mo2,400 returns per year

EnterpriseCustom12,000+ returns per year

Note: Pricing information is subject to change. Please visit the official AfterShip Returns website for the most current pricing details and terms. Some plans may have additional features or limitations not shown here.

AfterShip Returns Features

Returns Management

Admin Portal
Admin portal - Multi-Language Support
Return Request Filtering
RMA CSV Export
Multi-Currency Support
Return request or label expiration
Shopify Resolution Tagging
Edit RMA

Returns Reason

Return Reasons by Group
Return Sub-Reasons
Return Reason Multi-Language Support
Mandatory Comment and Photo Upload

Exchange Management

Exchanges Available Platform
Shopify/Shopify Plus, SFCC, BigCommerce
Instant Exchange
Exchange Order Tracking
Incentives
"Carry Over Past Discounts; Extra Credit via Fixed Amount; Extra Credit via Percentage; Free Shipping"

Warranty Management

Warranty
Easy to localize with multi-language support and auto-translations

Fulfillment

Auto-Create New Shopify Order
Inventory Data Sync
Minimum Inventory Threshold
Fulfillment Hold/Control

Return Resolutions

Return Resolution
"Refund to Original Payment; Refund to Store Credit; Replace with the Same Item; Exchange for Other Items; Gift Returns"
Automatic Out-of-Stock Resolutions
Conditional Resolutions
"Stackable And/Or Conditions; By Routing Zone; By Product SKU, Tag, or Type; By Order Tag; By Return Reason"
Instant Refund

Eligibility Rules

Return Window
"Fulfillment Date; Order Date; Delivery Date; Conditional by Product Tag or Type / Event Date"
Eligibility Rules
"Limit to One Request per Order; Limit to One SKU per Request; Discounted Items; Customizable Filtering Questions; Bundle & Partial Returns;"
Bundle & Partial Returns
Blocklist
"Order Tag; Product Type; Product Tag; Customer Email; SKU; Discount Code"
Allowlist/Exception List

Return Notifications

Customizable Return Notification Emails
Remove Solution Branding
Multi-Language Emails
Internal Merchant Notifications
Email Types (Returns Status)
"Return Request Received / Approved / Rejected; Return Reminder; Exchange Charge Reminder; Return Request Expired; Items Returned; Request Resolved"

Branded Returns Page

Page Editor
Multi-Language Support
Custom Domain with SSL
Google Analytics Tracking
Embedded Returns
Remove Solution Provider Branding
Support Chat Box

Analytics

Analytics Dashboard
CSV Export/Download
Report Emailing
Analytics Benchmarking
Reports Types
"Revenue Recaptured; Upsell Revenue; Return Requests & Rate; Return Resolutions; Return Reasons; Return Methods; Logistics Costs; Resolution Time; Returns by Country/Region"

Return Fraud Management

Fraud Detection
Limits return types to address fraud, auto-detects potential fraud

Third-Party Integrations

Carriers Integration
39
eCommerce Platforms
Shopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
Custom eCommerce Platform
Tech Partners & Solutions
7 (Klaviyo, Gorgias, Zendesk, Kustomer, Celigo, Netsuite)
3PLs & Warehouses
ShipHero; Whiplash/Ryder eCommerce; ShipMonk; ShipBob
Webhook Connection
Returns API

Data Security

SOC2
ISO27001
GDPR

Total AfterShip Returns's Customer by Industry

Following chart is the top 10 industries among AfterShip Returns's customer, the top 3 are:

Apparel: about 54.21% of AfterShip Returns's customers are Apparel stores.
Sports: about 8.95% of AfterShip Returns's customers are Sports stores.
Home & Garden: about 7.80% of AfterShip Returns's customers are Home & Garden stores.

Categories	Stores	Percentage
Apparel	1.94K	54.21%
Sports	320	8.95%
Home & Garden	279	7.80%
Beauty & Fitness	230	6.43%
Health	126	3.52%
People & Society	106	2.97%
Autos & Vehicles	81	2.27%
Pets & Animals	78	2.18%
Arts & Entertainment	73	2.04%
Consumer Electronics	68	1.90%
Others	276	7.72%

Stores using AfterShip Returns

There are 5657 eCommerce online stores in our database currently using AfterShip Returns to grow their business. Read on to discover how these stores are leveraging AfterShip Returns to achieve success.

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Ridge

Discover thoughtful collections of elevated everyday essentials. Shop wallets, keycases, travel essentials, & more.

Fellow

Greetings fellow coffee lovers. What happens when a love for coffee and a passion for product design meet up for a romantic candlelit dinner? Fellow happens. Makers of the award winning Stagg EKG Electric Pour-Over Kettle.

Retrospec

Where outside comes naturally. Shop ready-to-outdoor essentials for every season. Free Shipping on orders $35+ & easy, simple returns.

PETLIBRO

From smart feeders with health insights to ultra-filtered automatic fountains, our award-winning products are made to magnify the bond between your pet and you.