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AfterShip Returns

Returns

AfterShip Returns Overview

AfterShip Returns offers an automated solution to simplify returns, boost efficiency, and recover lost revenue. Encourage exchanges over refunds to recapture sales, while smart return rules help reduce return rates. Set automation rules like auto-refund and auto-restock to save time and minimize manual tasks. Provide a smooth customer experience with branded self-service returns pages and automated email updates. Customize refund and exchange options to increase satisfaction. Use regional return routing and carrier settings for faster, more cost-effective returns and restocking. Manage everything in one centralized portal with performance insights to drive better decisions.

Key Metrics

Overall Rating
4.7 / 5.0Based on 1006 reviews
Ease of Use4.8 / 5.0
Free TrialAvailable

Languages Supported

EnglishGermanFrenchSpanish

Company Information

DeveloperAfterShip
Founded2012
HeadquartersHong Kong
Social Media Profiles
BlogTwitterLinkedInGitHub

About AfterShip

AfterShip is a Hong Kong startup company offering shipment tracking through SaaS model. It is a shipping management platform that facilitates fulfillment, reduces costs, and simplifies shipment management for all your carriers.

AfterShip Returns Pricing

FreeFree36 returns per year
Get started free
Essentials$19/mo720 returns per year
Pro$49/mo1,200 returns per year
Premium$199/mo2,400 returns per year
EnterpriseCustom12,000+ returns per year
Note: Pricing information is subject to change. Please visit the official AfterShip Returns website for the most current pricing details and terms. Some plans may have additional features or limitations not shown here.

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AfterShip Returns Features

Returns Management

  • Admin Portal
  • Admin portal - Multi-Language Support
  • Return Request Filtering
  • RMA CSV Export
  • Multi-Currency Support
  • Return request or label expiration
  • Shopify Resolution Tagging
  • Edit RMA

Returns Reason

  • Return Reasons by Group
  • Return Sub-Reasons
  • Return Reason Multi-Language Support
  • Mandatory Comment and Photo Upload

Exchange Management

  • Exchanges Available Platform
    Shopify/Shopify Plus, SFCC, BigCommerce
  • Instant Exchange
  • Exchange Order Tracking
  • Incentives
    "Carry Over Past Discounts; Extra Credit via Fixed Amount; Extra Credit via Percentage; Free Shipping"

Warranty Management

  • Warranty
    Easy to localize with multi-language support and auto-translations

Fulfillment

  • Auto-Create New Shopify Order
  • Inventory Data Sync
  • Minimum Inventory Threshold
  • Fulfillment Hold/Control

Return Resolutions

  • Return Resolution
    "Refund to Original Payment; Refund to Store Credit; Replace with the Same Item; Exchange for Other Items; Gift Returns"
  • Automatic Out-of-Stock Resolutions
  • Conditional Resolutions
    "Stackable And/Or Conditions; By Routing Zone; By Product SKU, Tag, or Type; By Order Tag; By Return Reason"
  • Instant Refund

Eligibility Rules

  • Return Window
    "Fulfillment Date; Order Date; Delivery Date; Conditional by Product Tag or Type / Event Date"
  • Eligibility Rules
    "Limit to One Request per Order; Limit to One SKU per Request; Discounted Items; Customizable Filtering Questions; Bundle & Partial Returns;"
  • Bundle & Partial Returns
  • Blocklist
    "Order Tag; Product Type; Product Tag; Customer Email; SKU; Discount Code"
  • Allowlist/Exception List

Return Notifications

  • Customizable Return Notification Emails
  • Remove Solution Branding
  • Multi-Language Emails
  • Internal Merchant Notifications
  • Email Types (Returns Status)
    "Return Request Received / Approved / Rejected; Return Reminder; Exchange Charge Reminder; Return Request Expired; Items Returned; Request Resolved"

Branded Returns Page

  • Page Editor
  • Multi-Language Support
  • Custom Domain with SSL
  • Google Analytics Tracking
  • Embedded Returns
  • Remove Solution Provider Branding
  • Support Chat Box

Analytics

  • Analytics Dashboard
  • CSV Export/Download
  • Report Emailing
  • Analytics Benchmarking
  • Reports Types
    "Revenue Recaptured; Upsell Revenue; Return Requests & Rate; Return Resolutions; Return Reasons; Return Methods; Logistics Costs; Resolution Time; Returns by Country/Region"

Return Fraud Management

  • Fraud Detection
    Limits return types to address fraud, auto-detects potential fraud

Third-Party Integrations

  • Carriers Integration
    39
  • eCommerce Platforms
    Shopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
  • Custom eCommerce Platform
  • Tech Partners & Solutions
    7 (Klaviyo, Gorgias, Zendesk, Kustomer, Celigo, Netsuite)
  • 3PLs & Warehouses
    ShipHero; Whiplash/Ryder eCommerce; ShipMonk; ShipBob
  • Webhook Connection
  • Returns API

Data Security

  • SOC2
  • ISO27001
  • GDPR

Stores using AfterShip Returns

There are 1226 eCommerce online stores in our database currently using AfterShip Returns to grow their business. Read on to discover how these stores are leveraging AfterShip Returns to achieve success.

HexClad Cookware
Discover HexClad's hybrid cookware, blending stainless steel and non-stick tech for unmatched performance. Shop now for professional-quality cooking.
Shokz US
Be Open — Explore the most comfortable bone conduction headphones for sports like running and earbuds that enhance your everyday life.
Ridge
Discover thoughtful collections of elevated everyday essentials. Shop wallets, keycases, travel essentials, & more.
Fellow
Greetings fellow coffee lovers. What happens when a love for coffee and a passion for product design meet up for a romantic candlelit dinner? Fellow happens. Makers of the award winning Stagg EKG Electric Pour-Over Kettle.
Retrospec
Where outside comes naturally. Shop ready-to-outdoor essentials for every season. Free Shipping on orders $35+ & easy, simple returns.
PETLIBRO
From smart feeders with health insights to ultra-filtered automatic fountains, our award-winning products are made to magnify the bond between your pet and you.
K9 Ballistics
K9 Ballistics® dog beds are tough and durable. Includes chew-proof, water-resistant, orthopedic, elevated & large dog beds. Sustainably made. Free shipping!
Bearaby
Bearaby® weighted blanket made without artificial fillers or synthetic fabrics. Naturally heavy, cooling, and hand-knit with organic materials. Buy weighted blanket now
ALPAKA
Next-Gen Messenger Bags, Sling Bags & Backpacks for Everyday and City Travel. We Make High-Quality, Sleek and Functional Bags that are Built to Last. Worldwide Shipping.
Primitive Skateboarding
Primitive Skateboarding and Apparel official website - Shop for skateboard and apparel items and get the latest news on the company and our riders.
6th Sense Fishing
Shop premium fishing gear from 6th Sense Fishing, where innovative designs meet proven performance. Explore rods, baits, tackle, apparel, and accessories trusted by serious anglers.
Solgaard
Solgaard makes the best sustainable travel backpacks and smart suitcases. We create premium items like Lifepack®, The Carry-on Closet®, Solarbank®, and Anti-Theft Backpacks made with SHORE-TEX® Fabric. Free US shipping, 10 year warranty, and every item we sell pulls 5 lbs of ocean plastic.
goodr sunglasses
Shop goodr's affordable active sunglasses. No Slip. No Bounce. All Polarized. All Fun. "Hands down the best shades ever invented." -Everyone
DIME® Beauty
Clean and luxury skincare, beauty, and wellness products at affordable prices.
Beekman 1802
Beekman 1802 is doctor-founded Clinically Kind® skin & body care powered by nutrient rich goat milk that feeds a healthier microbiome.
Twillory
Twillory is a performance menswear brand that offers high-quality clothing at a fair price. Complete your wardrobe with the best men's dress shirts you can find + athleisure, under-garments, and much, much more. All Continental U.S. orders $139+ come with free shipping, returns, and exchanges.
Snowe
We’ve thoughtfully designed a collection of home essentials using the highest quality materials in the world. By working directly with the best European and American factories, we're able to offer exceptional products at a lower cost compared to other premium retailers.
WOLFpak
Invest in a gym backpack that’s stylish and designed for athletes. We have options for everyone, so shop at WOLFpak today and find your perfect bag!
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