AfterShip Returns Overview
AfterShip Returns offers an automated solution to simplify returns, boost efficiency, and recover lost revenue. Encourage exchanges over refunds to recapture sales, while smart return rules help reduce return rates. Set automation rules like auto-refund and auto-restock to save time and minimize manual tasks. Provide a smooth customer experience with branded self-service returns pages and automated email updates. Customize refund and exchange options to increase satisfaction. Use regional return routing and carrier settings for faster, more cost-effective returns and restocking. Manage everything in one centralized portal with performance insights to drive better decisions.
Key Metrics
Overall Rating
4.7 / 5.0Based on 1006 reviews
Ease of Use4.8 / 5.0
Free TrialAvailable
Languages Supported
EnglishGermanFrenchSpanish
Company Information
About AfterShip
AfterShip is a Hong Kong startup company offering shipment tracking through SaaS model. It is a shipping management platform that facilitates fulfillment, reduces costs, and simplifies shipment management for all your carriers.
AfterShip Returns Pricing
Essentials$19/mo720 returns per year
Pro$49/mo1,200 returns per year
Premium$199/mo2,400 returns per year
EnterpriseCustom12,000+ returns per year
Top AfterShip Returns Alternatives & Compare
AfterShip Returns Features
Returns Management
- Admin Portal
- Admin portal - Multi-Language Support
- Return Request Filtering
- RMA CSV Export
- Multi-Currency Support
- Return request or label expiration
- Shopify Resolution Tagging
- Edit RMA
Returns Reason
- Return Reasons by Group
- Return Sub-Reasons
- Return Reason Multi-Language Support
- Mandatory Comment and Photo Upload
Exchange Management
- Exchanges Available PlatformShopify/Shopify Plus, SFCC, BigCommerce
- Instant Exchange
- Exchange Order Tracking
- Incentives"Carry Over Past Discounts; Extra Credit via Fixed Amount; Extra Credit via Percentage; Free Shipping"
Warranty Management
- WarrantyEasy to localize with multi-language support and auto-translations
Fulfillment
- Auto-Create New Shopify Order
- Inventory Data Sync
- Minimum Inventory Threshold
- Fulfillment Hold/Control
Return Resolutions
- Return Resolution"Refund to Original Payment; Refund to Store Credit; Replace with the Same Item; Exchange for Other Items; Gift Returns"
- Automatic Out-of-Stock Resolutions
- Conditional Resolutions"Stackable And/Or Conditions; By Routing Zone; By Product SKU, Tag, or Type; By Order Tag; By Return Reason"
- Instant Refund
Eligibility Rules
- Return Window"Fulfillment Date; Order Date; Delivery Date; Conditional by Product Tag or Type / Event Date"
- Eligibility Rules"Limit to One Request per Order; Limit to One SKU per Request; Discounted Items; Customizable Filtering Questions; Bundle & Partial Returns;"
- Bundle & Partial Returns
- Blocklist"Order Tag; Product Type; Product Tag; Customer Email; SKU; Discount Code"
- Allowlist/Exception List
Return Notifications
- Customizable Return Notification Emails
- Remove Solution Branding
- Multi-Language Emails
- Internal Merchant Notifications
- Email Types (Returns Status)"Return Request Received / Approved / Rejected; Return Reminder; Exchange Charge Reminder; Return Request Expired; Items Returned; Request Resolved"
Branded Returns Page
- Page Editor
- Multi-Language Support
- Custom Domain with SSL
- Google Analytics Tracking
- Embedded Returns
- Remove Solution Provider Branding
- Support Chat Box
Analytics
- Analytics Dashboard
- CSV Export/Download
- Report Emailing
- Analytics Benchmarking
- Reports Types"Revenue Recaptured; Upsell Revenue; Return Requests & Rate; Return Resolutions; Return Reasons; Return Methods; Logistics Costs; Resolution Time; Returns by Country/Region"
Return Fraud Management
- Fraud DetectionLimits return types to address fraud, auto-detects potential fraud
Third-Party Integrations
- Carriers Integration39
- eCommerce PlatformsShopify/Shopify Plus, Salesforce Commerce Cloud (SFCC), BigCommerce, Adobe Commerce/Magento
- Custom eCommerce Platform
- Tech Partners & Solutions7 (Klaviyo, Gorgias, Zendesk, Kustomer, Celigo, Netsuite)
- 3PLs & WarehousesShipHero; Whiplash/Ryder eCommerce; ShipMonk; ShipBob
- Webhook Connection
- Returns API
Data Security
- SOC2
- ISO27001
- GDPR
Total AfterShip Returns's Customer by Industry
Following chart is the top 10 industries among AfterShip Returns's customer, the top 3 are:
-
Apparel: about 46.91% of AfterShip Returns's customers are Apparel stores.
-
Sports: about 11.83% of AfterShip Returns's customers are Sports stores.
-
Home & Garden: about 9.99% of AfterShip Returns's customers are Home & Garden stores.
| Categories | Stores | Percentage |
|---|---|---|
| Apparel | 357 | 46.91% |
| Sports | 90 | 11.83% |
| Home & Garden | 76 | 9.99% |
| Beauty & Fitness | 64 | 8.41% |
| Autos & Vehicles | 29 | 3.81% |
| Pets & Animals | 29 | 3.81% |
| Health | 21 | 2.76% |
| Consumer Electronics | 18 | 2.37% |
| Toys & Hobbies | 15 | 1.97% |
| Food & Drink | 11 | 1.45% |
| Others | 51 | 6.70% |
Stores using AfterShip Returns
There are 5732 eCommerce online stores in our database currently using AfterShip Returns to grow their business. Read on to discover how these stores are leveraging AfterShip Returns to achieve success.
HexClad Cookware
Ridge
Fellow
Shokz US
Timex US
K9 Ballistics
6th Sense Fishing
Bearaby
Primitive Skateboarding
ALPAKA
kbdfans.com
Solgaard
goodr sunglasses
WindowCleaner.com
Snowe
PETLIBRO
Retrospec
DIME® Beauty