Subliminator

Customer Reviews

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4.2

5 ratings
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AAfterShip Mobile User
12/31/2022
Do not use subliminator. Orders are taking forever and promised refunds don't get paid. Here are 5 reasons why you should not use Subliminator: 1) Since they upgraded their app mid December they are dropping the ball significantly. I have 3 orders from 22 days ago still not being processed for production. Also, who updates their app in the middle of the busiest season. Clearly not very smart. 2) To make it worst, I got lied to by their customer service team for days on end and never got a clear answer what is going on. They always say that they will contact the factory but they never follow-up or provide an update. 3) I just happened to see an announcement on their Facebook page that there are now 4-7 extra days of delays. No email was send out so you could only find out by going to their Facebook page. You would think that this was important during the peak holiday season. 4) They promised me a refund on the worst delayed orders but I still have to receive that. They keep telling me that they will refund but no money has been received 10 days after being promised. I refunded all my customers already so I am negative on these transactions. 5) Customer service is absolutely clueless and offer no help so do not bother asking them anything.
AAfterShip Mobile User
12/12/2022
Great community! Even better quality! Very helpful and responsive support department. No issues to speak of.
AAfterShip Mobile User
11/28/2022
I have actually added and deleted app a few times. I finally added it and started to plan out some designs and ideas, when I ran into a technical issue I just couldn't fix. Knowing it was a late Sunday afternoon I didn't expect a reply but within 10 mins I had a reply and within 30 mins my issue was fixed.. I have not ordered any samples yet or anything but plan to in near future. Customer service was great though! I was reading some other reviews people please take them with a grain of salt, most of them are NOT Subliminator's fault, what I am reading from most is the lack of understanding by the user. Great app and I recommend using express shipping! Give it a try for yourself! UPDATE: Over a Month Later and their Customer service is still super fast and wonderful! So looking forward to working with Subliminator in 2023!
AAfterShip Mobile User
11/28/2022
Using Subliminator has been a great experience over several different stores over the years. The products are priced well so we can maintain our margins, while still providing quality products to customers. One of the best things about Subliminator is that there is essentially 24/7/365 support, we generally can get a reply back in less than 5 minutes at anytime of the day if we have an issue. Most other POD apps make you wait 24 hours, and sometimes longer, which just doesn't work in a high volume & high priority environment. I would strongly recommend giving Subliminator a shot. The owner is extremely involved in the Facebook group, constantly helping sellers and answering questions to people who are thinking about hopping onboard. With a growing product catalog, options for express shipping, 24/7 customer support, and an owner that actually cares, you can not go wrong in my opinion. I've sold 10s of thousands of Subliminator products, and I have a very extensive review page with over 21,000 reviews from customers expressing their happiness with their orders.
AAfterShip Mobile User
11/28/2022
I'm pretty new to using POD and have been using Subliminator for a few months now. Their customer service has been very fast and helpful with getting back to me with any questions, and my first few orders have gone smoothly. I will definitely continue to work with them!