How to Choose Shopify Package Tracking App in 2024

A package tracking app is a valuable tool for Shopify store owners to improve the post-purchase experience for their customers. As cross-border commerce continues to grow and eCommerce and brick-and-mortar stores converge, it becomes essential to ensure efficient delivery and access to products.

The primary function of a package tracking app is to streamline the shipment process and provide real-time updates to customers about their order status. By integrating this app into your Shopify store, you can keep your customers informed every step of the way, enhancing their satisfaction and reducing inquiries about their packages.

In this article, we will explore what a package tracking app is, how it works, the essential features to look for, and important considerations when choosing one for your Shopify store. Finally, we present the 7 best Shopify package tracking apps in 2024. Let’s begin!

What is a Package Tracking App?

A package tracking app is a software tool that integrates with your Shopify store to provide real-time tracking information for your customers' orders. It allows you to monitor shipments, track deliveries, and share shipping updates directly with your customers and often provides additional features. By using a package tracking app, you can enhance the post-purchase experience, reduce customer inquiries, and foster trust and transparency with your buyers.

How does the Shopify Package Tracking App Work?

The package tracking app works by seamlessly integrating with your Shopify store and streamlining the tracking process for your shipments. Here's a simplified explanation of how it functions:

1. Sync orders: Once you install a package tracking app, it will automatically sync orders from your store to its tracking system. Every time you get a new order, it'll auto-synced to the tracking app, so you don't have to manually track them one by one.
2. Retrieval of Tracking Data: With the tracking number and carriers' information of the orders, the tracking app can query the latest tracking data from carriers' systems. The tracking data includes the latest and historical checkpoints of the tracking, and the latest checkpoint will tell you the location and status of a tracking. Some carriers also include the estimated delivery date.
3. Displaying Tracking Information: Once the tracking app gets data from carriers, it'll show the latest tracking status in their dashboard, so that you can directly view all tracking and order status in one place.
4. Send Tracking Updates Notification: Some tracking app like AfterShip also provides real-time notification and branded tracking page, which will send the latest tracking updates directly to your customer via email, SMS, and Facebook Messenger. This can also help you reduce the WISMO tickets.

If you'd like to learn more about how the shipment tracking system works, you can visit another blog about How to Choose Shipment Tracking Software for Your Business.

What are the Essential Features of Package Tracking App?

What exactly should you expect to find in a package tracking app? Here’s a list of the essential features and functionalities that make a package tracking app truly valuable:

Real-Time Tracking

Choose an app that provides detailed tracking information, including location, carrier updates, and estimated delivery dates. This allows customers to check their order status at any time and improve transparency and customer satisfaction.

Branded Tracking Pages

Elevate the post-purchase experience with a branded tracking page that reflects your brand identity. Look for customization options and features like product recommendations and shipping reviews.

Automated Notifications

Look for an app that offers automated email or SMS notifications to keep customers informed about their order progress. These notifications can include shipment confirmation, out-for-delivery updates, and delivery confirmation, reducing customer inquiries and enhancing the overall shopping experience.

Analytics and Insights

Choose an app that offers insightful analytics on customer tracking behavior and engagement. This information can help you optimize your shipping process and marketing strategies.

Beyond the Basics

There are some advanced features to consider:

• API Integration: Connect the app to other tools and services for a more unified workflow.
• International Support: Cater to a global audience with multi-language tracking and currency options.
• 3D interactive map: Make your customers gain incredible visibility into the status and location of every order.
• Ease of Use: The app should be intuitive and user-friendly for both you and your customers.
• Mobile-Friendly Interface: Ensure a seamless experience on all devices.

What to Consider When Choosing a Package Tracking App for Shopify?

Now that you're armed with knowledge, it's time to find the perfect app for your Shopify store. Here are some key considerations:

1. Ensure Shopify Integration: Make sure the chosen app can integrate with Shopify by checking its available eCommerce platform integration, or you can select the package tracking app directly from the Shopify App Store.
2. Confirm Carrier Integration: The app should seamlessly connect with the carriers you use and will use. Look for wide compatibility, especially if you ship internationally.
3. Assess the General Features: Evaluate the level of customization offered by the software and assess the flexibility and customization options available for triggers.
4. Consider the Advanced Features: By evaluating your business requirements, you can identify the advanced features that would enhance your shipment tracking process, adding value to your operations and ultimately improving the overall customer experience.
5. Pricing, Security & Support: Apps range from free to premium plans with additional features. Choose one that fits your needs and budget. Responsive and helpful customer support is invaluable in case you encounter any issues.
6. Check the Reviews: Read reviews from other Shopify users to get real-world insights on different apps.

7 Best Package Tracking Apps for Shopify Stores in 2024

These top-rated package tracking apps for Shopify give you the tools to transform the post-purchase journey into a seamless, informative, and even profitable one.

• AfterShip Order Tracking
• Track123 Order Tracking
• 17TRACK Order Tracking
• Parcel Panel Order Tracking
• Rush
• TrackingMore Order Tracking
• Trackctor Order Tracking

AfterShip Order Tracking

AfterShip stands out as the top-ranked package tracking app for Shopify. With integration support for an impressive 1,126 carriers, it offers unparalleled coverage. Customize your branded tracking page using one of eight standardized order statuses. Keep your customers informed by sending delivery notifications through Email, SMS, WhatsApp, and FB Messenger.

Additionally, AfterShip provides powerful insights on shipments, carriers' transit time, notifications, tracking pages, and customer feedback. You'll also have access to its robust Open API and Webhook functionality.

Track123 Order Tracking

Track123 is another highly recommended package tracking app for Shopify. It integrates with over 1,500 carriers, ensuring compatibility with a wide range of shipping services. Customize your tracking page to match your brand's aesthetics using CSS and HTML, with code examples available for guidance.

For dropshipping businesses, Track123 allows you to hide specific information. Enterprise users benefit from a dedicated customer service manager to address their unique needs effectively.

17TRACK Order Tracking

With integration support for a staggering 2,086 carriers, 17TRACK offers extensive carrier coverage. Its shipment management dashboard provides a simple and intuitive interface to track packages efficiently. Unlock additional features like 30+ tracking page languages in the Pro version. Triggered emails keep customers informed about their shipments, enhancing their post-purchase experience.

Parcel Panel Order Tracking

Parcel Panel is another reliable choice for dropshipping businesses, integrating with over 1,080 carriers. This app excels at catering to the unique needs of dropshippers by allowing them to easily hide the origin of their shipments. Its smart dashboard enables push parcel tracking information directly to PayPal, streamlining the process. For any queries or concerns, Parcel Panel offers 24/7 customer support via online chat or email.

Rush

Rush is a feature-rich package tracking app with integration support for 1,300+ carriers. One standout feature is the ability to cross-sell products on your tracking page, presenting an excellent opportunity to drive additional sales. Monitor carrier performance with the analytics dashboard, helping you stay informed and make data-driven decisions. With support for 25 tracking page languages and the ability to blacklist (hide) locations, Rush is especially useful for dropshippers.

TrackingMore Order Tracking

TrackingMore can Integrate over 1100 carriers with accurate carrier detection and auto-sync order. It’s a perfect Shopify app for dropshipping stores for it can easily hide or replace keywords of shipping details. Its strong reputation and positive user reviews make it a noteworthy option for Shopify store owners.

Trackctor Order Tracking

Integrating with over 1,500 carriers, Trackctor offers extensive carrier compatibility. Its completely customizable branded tracking page allows you to maintain consistent branding throughout the customer journey. The inclusion of a 3D interactive map provides an engaging way to monitor and control orders. Unlimited order lookups, email notifications, and SMS notifications are available in paid plans, ensuring customers stay up-to-date with their shipments.

In the end...

Choosing the right package tracking app is an investment in your customers and your business. It's about turning the post-purchase experience from a black hole of uncertainty into a transparent, delightful journey. So, don't settle for generic options. Find the perfect app to illuminate your customers' path and watch your Shopify store shine!