How to Choose Shipment Tracking System for Enterprise in 2024

The eCommerce world continues to explode, and enterprises stand at the forefront of this exciting evolution. But with great growth comes great complexity, particularly in managing the intricate web of shipments that keep customers happy and businesses thriving. This is where powerful package tracking apps come into play, acting as indispensable tools for optimizing enterprise logistics and delivering a seamless post-purchase experience.

• Why Enterprises Need Package Tracking App?
• What Package Tracking App Can Do for Enterprise?
• What Truly Matters When Choosing a Package Tracking App for Enterprise?
• How to Choose the Best Enterprise Package Tracking App?
• Top Package Tracking Apps for Enterprises in 2024

Why Enterprises Need Package Tracking App?

Managing the complex web of shipments for an enterprise can be a logistical nightmare. Challenges like:

• Multiple Carriers and Routes: Large businesses often juggle multiple carriers and complex delivery routes, making tracking and maintaining visibility a daunting task.
• High Volume of Orders: Enterprises deal with a substantial volume of orders daily, requiring a streamlined system to track, manage, and communicate shipment updates.
• Global Operations: International reach can increase complexity, with different regulations, languages, and time zones adding another layer of difficulty to tracking.

What Package Tracking App Can Do for Enterprise?

Real-time Shipment Visibility

Track shipments across all carriers and regions from a single dashboard, providing instant updates on location, status, and estimated delivery dates.

Branded Tracking Pages

Create a seamless post-purchase experience with custom tracking pages that reflect your brand identity and offer additional features like product recommendations.

Automated Notifications

Keep customers informed with automated email, SMS, or in-app notifications, reducing support inquiries and building trust.

Advanced Analytics

Gain valuable insights into shipping performance, carrier trends, and customer behavior to optimize your logistics strategy and improve profitability.

Enhanced Customer Service

Resolve customer inquiries quickly and efficiently with access to detailed shipment data and history.

What Truly Matters When Choosing a Package Tracking App for Enterprise?

Beyond basic tracking features, enterprises need robust functionalities that cater to their specific needs. Look for these key features:

• Advanced API Integration: Integrate seamlessly with existing enterprise systems (ERP, CRM, etc.) for automated data exchange and streamlined workflows.
• Robust Security and Compliance: Ensure data security and privacy adhere to stringent enterprise standards with certifications like ISO 27001.
• Scalability and Reliability: Handle high volumes of orders and manage large user bases with scalability and fail-safe operation.
• Multi-Language and Multi-Currency Support: Cater to a global audience with language and currency flexibility.
• Advanced Analytics and AI Capabilities: Leverage AI-powered predictive delivery estimates and data analysis for continuous optimization.
• Organization Management: Define user roles and permissions to manage team access and control data visibility within the organization.

How to Choose the Best Enterprise Package Tracking App?

When selecting an enterprise package tracking app, it's important to go beyond simply checking off requirements. You need to find a partner that can enhance your logistics operations and improve the overall customer experience.

Look for Open API & Webhook Access

This unlocks a world of possibilities, allowing you to integrate with other vital business tools, build custom functionalities, and leverage cutting-edge technologies like AI-powered predictive delivery dates.

Open APIs unlock the true potential of your tracking app, transforming it from a passive tracker to a dynamic engine driving efficiency and insights.

Prioritize Certified Enterprise-Grade Security

In today's data-driven world, security is paramount. Don't entrust your sensitive shipment information and customer data to just anyone. Look for an app that boasts certified enterprise-grade security, such as ISO certification or compliance with industry-recognized security standards. This ensures your data is protected by robust firewalls, encryption protocols, and access controls, giving you peace of mind and safeguarding your reputation.

Remember, a data breach can be devastating for any business, but for an enterprise, it can have catastrophic consequences. Choose an app that prioritizes security as much as you do.

Choose a Solution with Granular User Management

Your organization is a complex ecosystem with diverse roles and responsibilities. Don't settle for a one-size-fits-all approach to user management. Look for an app that offers granular control over user permissions. This allows you to assign specific access levels to different team members, ensuring only authorized individuals can access sensitive information and perform critical actions.

Select an App with Extensive Language Support

In a globalized world, reaching your customers wherever they are is crucial. Look for an app that offers extensive language support for your tracking pages and notifications. This allows you to tailor the post-purchase experience to each individual customer, regardless of their location.

By breaking down language barriers, you cultivate trust, foster customer satisfaction, and open doors to new markets, expanding your reach and fueling your global growth.

Top Package Tracking Apps for Enterprises in 2024

So, you've weighed your criteria and are ready to explore the contenders. Let's dive into three leading package tracking apps, each equipped to tackle your enterprise needs:

AfterShip

Built for navigating the labyrinthine world of international shipping, AfterShip boasts integrations with a staggering array of carriers, ensuring seamless tracking across borders. AfterShip's AI capabilities automate tasks and deliver powerful insights into carrier performance, delivery trends, and customer behavior, empowering you to optimize your logistics on autopilot.

One of its key strengths is its certified enterprise-grade security and privacy, ensuring worry-free data protection. AfterShip meets SOC 2 standards, guaranteeing robust data security. For European clients, AfterShip is also GDPR certified, offering enhanced data and privacy protection in Europe.

parcelLab

If you're looking for a truly global enterprise post-purchase software provider, parcelLab is an excellent choice. This app enables brands to drive top-line revenue growth, reduce operational costs and complexity, and deliver an exceptional customer experience. Designed to handle high-volume shipments and complex workflows, parcelLab offers advanced automation capabilities, multi-carrier management, and sophisticated analytics.

Trusted by over 800 renowned brands including IKEA, Chico’s, H&M, and Yeti, parcelLab actively manages the post-purchase experience across 175 countries and tracks shipping data from more than 350 carriers worldwide.

Narvar

Narvar focuses on enhancing the post-purchase experience for enterprises. With branded tracking pages, personalized notifications, and omnichannel engagement tools, Narvar helps build customer loyalty. As a leader and category creator in the post-purchase domain, Narvar empowers 1,300 top global brands such as Sephora, L'Oreal, Levi's, and GAP to retain revenue through efficient returns and exchanges.

By reducing operational costs throughout the order and fulfillment journey with effective post-purchase communication and shipment-network visibility, Narvar can help enterprises save up to 50%. Additionally, Narvar increases customer lifetime value through personalized order tracking, enhancing the overall customer experience.

Choosing the Right Package Tracking App for Enterprise

Remember, it's essential to evaluate each app based on your enterprise's unique needs, workflows, and long-term goals. Consider conducting thorough research, seeking demos, and obtaining feedback from users or industry experts before making a final decision. With the right package tracking app in place, your enterprise can optimize its logistics management, unlock operational efficiencies, and stay ahead in the competitive market landscape.

Here's to successful package tracking and streamlined operations in 2024 and beyond!