Everything You Need to Know About Track123 in 2024

Welcome to our comprehensive guide on Track123 in 2024. We strive to provide you with an extensive understanding of Parcel Panels. Whether you're a business owner looking to optimize your processes or simply someone intrigued by the latest innovations, we've got you covered.

Everything You Need to Know About Track123 in 2024
photo by track123

Track123 is a cross-border sellers with a one-stop logistics tracking and management service, it’s part of Shenzhen Lingxing Network Technology Co., Ltd. which established in 2017, aiming to provide refined operation and integrated financial solutions for cross-border e-commerce sellers. The company is headquartered in Shenzhen and has localized service centers in over 20 cities in China. Currently, it has completed a Series C financing round of 280 million RMB led by Xianghe Capital.

Track123 Plans & pricing

If you're uncertain about how much money to set aside for applications, Track123 has you covered with a variety of options. Whether you're looking for a free plan or willing to invest in one of their four paid options, Now, let's delve into the specifics and explore the key features and pricing breakdown for each of their plans:

Plan Feature Monthly Order Limit Price
Starter Branded tracking page, Automatically shipment import, Real-time tracking, Delivery notifications, Access to 1500+ carriers Up to 100 orders Free
Growth Custom order status, Transit time reports, Export tracking data, Google Analytics integration, PayPal & Stripe integration Up to 300 orders $9
Advanced All Growth features, Checkpoint translation, Estimated Delivery Date, Klaviyo, Omnisend integration, Remove Track123 Branding Up to 2000 orders $49
Enterprise All Advanced features, Dedicated CS manager, Custom carrier/platform integration Up to 30,000 orders $399

Track123 Features

All-in-One Shipment Tracking

Track123's order tracking database integrates with more than 1500 carriers. By enabling automatic synchronization and updates, you can conveniently monitor the status of all your orders from a single location. The intelligent dashboard offers a consolidated perspective of your shipments, utilizing color-coded statuses for effortless identification. Additionally, the system guarantees precise courier matching, streamlining the tracking process and facilitating smooth logistics coordination.

Feature Feature Description Track123 Shipment Tracking
Auto Sync Shipments synchronize latest tracking/order status between the tracking system and eCommerce platforms automatically. Automatically synchronizes orders from your store. However, if your quota was exhausted in the past, Track123 stopped synchronizing orders. Once you upgrade your plan to get more quota, track123 will auto-sync the orders of the last 7 days.
CSV Import & Export Importing and exporting shipment data in CSV or Excel format. You can easily Import and export your orders data.
Estimated Delivery Dates Provides estimated delivery dates either from carrier or tracking software. Allows you add EDD to the product page(Pre-sales) and tracking page(After-sales).
Standardized Order Statuses Unified tracking statues cross all carriers, ensuring uniformity in how order statuses are communicated and understood. Has 7 statuses, including Ordered, Order ready, In transit, Out for delivery, Delivered, Exception and Expired.
Carrier Integrations Integrated with various shipping carriers allover the world. Integrates with 1500+ carriers.
Carrier Auto-Detection Automatically detects the shipping carrier based on tracking number, tracking ID, or detected carriers with AI based on tracking and order information. Automatically identify the shipping provider by tracking number and order number.
Dropshipping Mode Allow dropshipper to hide or customize tracking information, like hide checkpoint in China, hide specific carrier’s name. Provides dropshipping mode, hide specific keywords/carriers in tracking details.
Custom Order Status Manually add or update a shipment status according to their specific workflow or business requirements. You can add up to 3 custom statuses to the order timeline.
Tracking API Access the latest shipment and tracking information via. RESTful API, so developer can easily integrate with their own system, or build an application based on API. Developers can interact with shipments through the Track123 API.
Tracking SDK Shipment tracking SDK for developers in variant program languages, provides a clean way to access API endpoints. Provides SDK tracking.
Tracking Webhook Webhook can provide a real-time tracking updates, once the tracking is updated, the system can notify your system via. webhook, so developers no need to fetch data through API. You need to pre-write your own program in the webhook URL to process the received webhook data.

Branded Tracking Page

Branded Tracking Page is more than just a generic interface provided by shipping carriers. It's a customized webpage, woven with your brand's identity, where customers can track their orders in real-time, anytime, anywhere. A well-designed tracking page from a reputable brand surpasses being merely a fancy shipping update. It goes beyond that by offering a thoughtfully crafted experience that brings joy and valuable information. Let's explore the three crucial features that make it exceptional:

  • All-in-One Integration: It should work with all your online stores and carriers, centralizing tracking information for a unified customer view.
  • Order Status Unveiled: Display key order information like items purchased, shipping address, and a detailed tracking history. Show the carrier, location, and even email updates for extra clarity.
  • Estimated Delivery Dates: Provide clear and accurate estimated delivery dates, setting expectations and managing customer anticipation.

When comparing a well-designed tracking page to Track123's branded tracking page, it's crucial to take into account the unique features and drawbacks of each:

Feature Well-designed Tracking Page Track123 Branded Tracking Page
Order Lookup Widget A widget can placed in any webpage, allow your customer track shipment status by tracking number and order methods. Allows your customers to track information of their package, including the carrier name and current location.
Estimated Delivery Dates Provides estimated delivery dates either from carrier or racking software. Allows you add EDD to the product page(Pre-sales) and tracking page(After-sales).
Customize Tracking Detail Replace certain keywords in customers' order tracking information or hide certain carriers. Allow you to customize and display all information or the newest information, including map coordinations, package content, carrier information, date format and Google translate widget.
Localization Built-in multilingual support for your tracking page UI and shipment status, provided by the system. Offers multilingual tracking pages that match the languages set in your Shopify admin.
Customized localization Personalize your tracking page language to match your branding by uploading or editing translations. Supports multilingual tracking pages that automatically switch languages based on the customer's store access language.
Support Languages Number of languages supported by tracking page. Supports for a total of 14 different languages.
Themes Provides variant themes for your tracking page, allowing you to choose the one that best aligns with your branding and enhances the visual appeal. Provides traditional and modern themes.
Look and feel Customization Customize the color, font, logo, and more of your tracking page to create a personalized look. Some options even allow you to utilize custom CSS and JavaScript for advanced customization possibilities. Allows to customize Tracking Page, including Theme container width, Process bar color and choose whether to display your brand. Track123 also allow you to custom tracking page via CSS and JavaScript.
Product Recommendations Provides recommendations tailored specifically to customers preferences and needs. Provides product collection or newest product recommendations and customize the layout of it.
SEO Friendly SEO-friendly page title and description, helping to improve its visibility and discoverability online. Allows you to add a description to change how this tracking page might appear in a search engine listing. Add content above and below the order lookup section. HTML with hyperlinks are also available.
Custom Domain Bring your own domain to your tracking page, allowing you to use a URL that aligns with your brand identity. Offers complete customization for the URL of your default tracking page, allowing you to personalize it according to your preferences.
Multiple Tracking Pages Create distinct tracking pages based on customer segmentation, enabling you to provide personalized experiences tailored to different customer groups. Not Applicable.
Tracking Page in Shopify store Embedding a tracking page directly into your Shopify store, so your customers can track their order status directly on your site. Integrated with the Shopify store to give merchants access to after-sales shipment tracking services for their customers.
Shipment Reviews Ask your customer to leave a review once the shipment is delivered. Automatically send review request emails to your customers based on actual delivery time.
Analytics Integration Integration with Google analytics or other 3rd-party data tracking system, so you can view the traffic and customer behavior in your tracking page. Provides comprehensive analytics on the performance of your tracking pages, including page views, unique visitors, marketing clicks, product recommendation clicks and distribution.

Shipment Notification

Track123 enhances the customer journey by integrating seven intelligent notification triggers. With email editor, you can easily personalize email notifications and access pre-designed templates. Maximize customer engagement and foster repeat purchases with tailor-made upsell resources.

Feature Feature Description Track123 Shipping Notification
Notification Types Typical notification types include email, SMS, Facebook Messenger, WhatsApp, and other channels to send updates and messages to customers. Support Email notification.
Delivery Status Triggers Notifications are typically triggered in response to specific events or changes, such as order updates or shipment status changes. These triggers prompt the system to send out notifications to customers. 7 smart notifications trigger timely send email notifications, including Info received, In transit, Out for delivery, Failed attempt, Exception, Delivered, Expired.
Advanced Notification Rules Some systems support advanced notification rules, include options to delay notifications between two messages or specify a specific time range for message delivery. Not Applicable.
Pre-Built Email Templates Pre-built email templates are provided for each notification trigger, allowing you to quickly and easily set up professional and visually appealing emails. Has Pre-Built Email Templates Via OrderlyEmails.
Email Template Language Language used to create email template content English, Danish, Dutch, Finnish, French, German, Italian, Norwegian, Portuguese, Spanish, Swedish
Personalized Email Sending targeted content based on customer segmentation or include recommended products in the email. Not Applicable.
Visualized Email Editor The Visual Editor provides an intuitive, user-friendly interface for composing emails, allowing you to easily format text, insert images, and organize content without requiring technical knowledge. Applicable.
HTML Email Editor This feature enables you to customize email content using HTML and CSS, allowing full control over layout, style, and design. Ideal for creating professional and visually appealing emails. Not Applicable.
Built-in Email Sender A dedicated email sender provided by the system, allowing you to send emails effortlessly without setting up an email account or domain. Applicable.
Customized Email Sender This feature allow you to send emails using your own or a customized email domain, reinforcing your brand identity. Not Applicable.
Built-in SMS Sender Provides built-in SMS sender, easily send text messages directly from the platform, streamlining your communication process. Not Applicable
Dedicated SMS Sender Features a dedicated SMS sender that allows you to send messages with your own branding identity, offering a personalized touch to your customers. Not Applicable
Built-in SMS Templates Provides a variety of pre-written SMS templates for your SMS message, so you can directly send out SMS. Not Applicable
Customized SMS Templates Customize SMS templates to match your brand's voice and style. Edit existing templates or create new ones to ensure your messages resonate with your brand identity. Not Applicable

Shipment Analytics

Track123 provides comprehensive analytics regarding the performance of your order transit time and exception rate, offering valuable insights for improvement. Additionally, it provides diverse product recommendations aimed at attracting a larger customer base.

Analytics Report Analytics Report Description Track123 Analytics Report
Shipment Report Provides report like total shipment by date range, total shipment by destination country, shipment delivery rate, etc. Applicable
Order to delivery time report Provides report like avg. time from order placed to delivery, pick up to delivery, order process time, etc. To monitoring your order fulfill and carrier performance. Not Applicable
On-Time Shipments Report Provides shipment on-time delivery rate, by date range, by carriers, etc. Not Applicable
Transit Times Report Reports like transit time by date range, by carrier services, etc. Applicable
Exceptions Report Monitor your shipment exception rate by date, by carriers, etc. Applicable
Tracking Page Report Built-in analytics for branded tracking page, you can directly view your tracking page traffic and page views data. Applicable
Product Recommendation Report Analytics for your product recommendation on branded tracking page, view clicks and conversion rate of product recommendation. Applicable
Notification Report Report like how many email/sms sent, email open rate and click rate, etc. Not Applicable
Shipment Review Report Analytics for your customer reviews collected from branded tracking page. Not Applicable
Export Report Export any report in PDF for variant document type. Not Applicable
Email Report Weekly/daily/monthly report send to your email inbox. Not Applicable


Collaboration feature in shipment tracking software is specifically designed for enterprise users. Given their larger team structures, this feature enables seamless coordination and communication within the organization. It allows multiple users to access, update, and monitor shipments, ensuring all team members are on the same page. This feature enhances decision-making, improves response times to logistical changes, and fosters a cohesive workflow, crucial for efficient and effective shipment management.

Following table provides a comprehensive comparison of collaboration features in the Track123. Each row details a specific collaboration functionality, its description, and whether Track123 currently supports it.

Feature Feature Description Track123 Collaboration
Multiple seats This feature allows teams to access, manage, and communicate efficiently under one organization account, enhancing teamwork and productivity. Not Applicable
Predefined roles Assign roles with specific permissions and access levels, ensuring efficient and secure collaboration within your organization's framework. Not Applicable
Customized roles and permission Customize roles and permissions to align with your unique business processes. Create custom roles and define specific access rights, providing flexibility and control over how team members interact with your system. Not Applicable
SSO integration Login the system with your internal business account. Not Applicable
2FA Login Two-Factor Authentication (2FA) adds an extra layer of security to your account. Not Applicable
Multiple organizations Manage multiple organization under your account to separate organization for different business area. Not Applicable
Sub-organizations This feature allows for distinct management of various scopes, organize and manage different teams or departments effectively by creating sub-organizations under your main organization. Not Applicable

Third-Party Integrations

Track123 enhances your business operations by offering support for a variety of eCommerce platforms through Third-Party Integrations. By seamlessly connecting with diverse app categories, Track123 enables your business to operate with increased efficiency and effectiveness.

Third-Party Integration Track123 Third-Party Integration
Shopify Integrated
WooCommerce Not Integrated
Shopify Flow Integration Integrated
Website Builder Integration PageFly, EComposer
Email Marketing App Integration Klaviyo, OrderlyEmails, Shopify email, Omnisend
Review App Integration Loox, Judge.me, Stamped.io, Product Reviews, Fera
Live Chat App Integration Not Integrated
Loyalty App Integration Not Integrated
Product Sourcing Integration Dser
Notification Integration Slack
Translation Integration Weglot

Data Security

Data security refers to the protection and safeguarding of sensitive information from unauthorized access, use, disclosure, or destruction.Strong data security practices are vital for organizations and individuals, ensuring trust, regulatory compliance, and peace of mind in the digital age.

Standard Standard Description Track123 Standard
SOC 2 compliance High standards of security, availability, processing integrity, confidentiality, and privacy as set by the Service Organization Control 2 (SOC 2). Not Applicable
ISO 27001 certification ISO 27001 certification, a globally recognized framework for managing and protecting sensitive information. Applicable
GDPR Compliance A set of regulations that was implemented in the European Union (EU) to enhance data protection and privacy rights for individuals. Not Applicable
CCPA Compliance A data privacy law that was enacted in the state of California, United States. Not Applicable

Customer Support

  1. 24/7 live chat support: Track123's support team is available round the clock to assist you with tracking, shipping, or any other questions you may have.
  2. Email support: If you prefer using email as your communication method, you can contact Track123 with your inquiries and expect a timely and useful response
  3. Dedicated support for Enterprise plan users: For businesses with complex requirements, Track123 offers dedicated support agents who possess extensive knowledge about your account. They are equipped to provide personalized solutions tailored to your specific needs.
  4. Help center: Track123 provides an extensive help center containing a wide range of topics, from installation to integration. You can access valuable information, tips, and techniques to enhance your shipping experience.


Overall, Track123 would be an good solution for managing your orders effectively. If you want to know about shipment tracking software or  your business is encountering any specific challenges or has particular notification needs, please feel free to contact us !