Happy Gentleman Analytics
Trustpilot
Competitors
Benchmarks
Trustpilot Analytics
77 negative reviews
Overview
AI analyzed 992 Trustpilot reviews for Happy Gentleman. 84% of customers had a positive experience, while 8% were not satisfied. The NPS is 76.65% of negative reviews for Happy Gentleman directly stem from post-purchase friction, indicates cost leakage and customer trust erosion. Our diagnostics show that addressing the following issues will eliminate 50 reviews.
Net Promoter Score
76NPS
Promoter
84%Passive
9%Detractor
8%Number of negative reviews
Analysis
AfterShip’s post-purchase solution has helped leading brands see a 70% improvement in NPS scores, a 65% drop in WISMO tickets, and an 11% reduction in operational costs.
Happy gentleman Shipping Analytics
Tracking Notification
10%Negative
"I also can't track the return nor have I got an email saying you have received it""It has not been easy to track""I received a notification it had been delivered."Analysis
Enhance NPS by sending proactive shipment updates.
Delivery Time
4%Negative
"says arrival not till the 16th""it has now been over 5 weeks since it should have been delivered.""my second order was lost in the delivery process"Analysis
Reassure anxious customers with dependable EDDs displayed in delivery update notifications before they create a WISMO ticket.
Shipment Visibility
36%Negative
"When I called them they informed me that I had to get in touch with you.""They also marked it as no access which was wrong.""Didn’t even know the item was delivered until the rubbish was collected this morning."Analysis
Utilize branded tracking pages to reduce 65% of WISMO workload.
Happy gentleman Returns Analytics
Returns Processing Time
13%Negative
"after about 7 emails finally said they didn’t have the jacket I was looking for and gave me a refund.""A month later, I had to chase them as I still hadn’t received my refund.""never had replacement for them"Analysis
Decrease returns processing time by 97% with automated returns workflow.
Returns Policy
45%Negative
"I would need a XXL or a XXXL. So I had to return the jacket for a refund.""The company preferred to renege on their agreement to supply a replacement because they could sell the jacket at a higher price.""shame to be charged an extra £10 to swap trouser size. Not fair that they assume your size."Analysis
Recover 50% of lost revenue by transforming returns into exchanges with a self-service returns solution.
Returns Tracking
100%Negative
"I also can't track the return nor have I got an email saying you have received it""It has not been easy to track""If you want a suit... Don't get it from here, because if it goes missing then this seller just doesn't give a toss."Analysis
Reduce 12% support tickets and and keep shoppers informed with branded return email notifications.
Lighthouse Analytics
No data found
Competitor Reports
20 competitors found
Benchmarks Reports
9 types of benchmark data
Rank14.15K
Platform Rank1.7K
Estimated Monthly Sales1.59M
Estimated Monthly Visits424.98K
Estimated Monthly Page Views1.54M
Estimated Products Sold55
Estimated Monthly Traffic-
Monthly App Spend-
Employees1
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