Argos Analytics
Trustpilot
Lighthouse
Competitors
Benchmarks
Trustpilot Analytics
226 negative reviews
Overview
AI analyzed 974 Trustpilot reviews for Argos. 62% of customers had a positive experience, while 23% were not satisfied. The NPS is 39. There are 6 issues that need to be addressed, with the most urgent being delivery time, returns processing time and returns policy.39NPS
Promoter
62%Passive
14%Detractor
23%Analysis
By leveraging AfterShip, it is estimated that 6 issues can be resolved, eliminating 226 negative reviews, reducing operational costs by 65%, and recovering 50% of lost revenue. Explore detailed reviews and strategic insights with us.
Argos Shipping Analytics
Tracking Notification
33%Negative
"If anything Argos should have been calling, emailing or texting me to let me know what was going on.""I receive a message saying the order has been rebooked as no one is home.""Yodel tracking clearly showed from about 7pm they weren't delivering my parcel."...
Analysis
Enhance NPS by sending proactive shipment updates.
Delivery Time
24%Negative
"Purchased items, on the day it meant to be delivered Argos declined all my payments and sent me the money back.""the product arrived damaged not once, but three times.""If we had known in advance of the time slot we would have organised for someone to be in."...
Analysis
Reassure anxious customers with dependable EDDs displayed in delivery update notifications before they create a WISMO ticket.
Shipment Visibility
83%Negative
"I couldn’t find my parcels due to your driver not leaving a card to tell me which house he had left them at""tracking not working.""In the end was told the item wasn't loaded on the van."...
Analysis
Utilize branded tracking pages to reduce 65% of WISMO workload.
Argos Returns Analytics
Returns Processing Time
81%Negative
"Argos know this but refuse to send a replacement or give refund, all talk but no action very disappointed.""I don't have time to return them.""Absolutely nothing’s been done."...
Analysis
Decrease returns processing time by 97% with automated returns workflow.
Returns Policy
93%Negative
"I wanted a refund and it was refused.""It's not up to discretion if it's faulty, you have to repair, replace or refund simple.""refused my right to cancel the order and refund saying it is down to the supplier."...
Analysis
Recover 50% of lost revenue by transforming returns into exchanges with a self-service returns solution.
Returns Tracking
100%Negative
"I do have screenshots of the conversations and I plan to get a document that is a proof of your pick up of my purchase.""you don’t get a collection receipt when the item is collected so have no proof it was collected.""Couldn’t get anywhere with the online return."...
Analysis
Reduce 12% support tickets and and keep shoppers informed with branded return email notifications.
Lighthouse Analytics
3 opportunities found
Core Web Vitals Assessment in Desktop
Fail
Performance
Accessibility
Best Practices
SEO
First Contentful Paint (FCP)
1.3sInteraction to Next Paint (INP)
248msCumulative Layout Shift (CLS)
0.00Largest Contentful Paint (LCP)
1.7sTime to First Byte (TTFB)
0.8sCore Web Vitals Assessment in Mobile
Fail
Performance
Accessibility
Best Practices
SEO
First Contentful Paint (FCP)
1.6sInteraction to Next Paint (INP)
423msCumulative Layout Shift (CLS)
0.00Largest Contentful Paint (LCP)
1.9sTime to First Byte (TTFB)
1.0sCompetitor Reports
1 competitors found
Benchmarks Reports
9 types of benchmark data
Rank289
Platform Rank213
Estimated Monthly Sales37.01M
Estimated Monthly Visits12.93M
Estimated Monthly Page Views48.04M
Estimated Products Sold148.09K
Estimated Monthly Traffic169.77K
Monthly App SpendNaN
Employees798
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